Service Advisor

Lithia & Driveway•Waukesha, WI

11d

About The Position

At Wilde Chrysler Dodge Jeep Ram, we know the service drive sets the tone for the entire customer experience. If you are someone who can build trust, communicate clearly, stay organized under pressure, and help customers feel confident in their service experience, this could be a great fit. We are looking for a Service Advisor who knows how to balance customer care, urgency, and follow-through while working closely with both customers and technicians. This is a high-impact role for someone who enjoys being the connection point between the shop and the customer and takes pride in delivering a smooth, professional experience from start to finish. At Wilde CDJR, we are committed to delivering honest value, earning customers for life, taking personal ownership, improving constantly, and having fun. If that sounds like the kind of team you want to be part of, we would love to connect. At Wilde CDJR, you are not just stepping into another advisor role — you are joining a team that values ownership, performance, and customer relationships. This is a strong opportunity for someone who wants to be part of a service team that takes pride in doing things the right way while continuing to grow. Bring your service expertise, your customer-first mindset, and your follow-through to Wilde Chrysler Dodge Jeep Ram. At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both. Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!

Requirements

Strong communication skills and the ability to build trust quickly with customers
A customer-focused mindset with the ability to stay calm, organized, and professional in a fast-paced environment
Strong attention to detail and confidence handling estimates, repair orders, and follow-up
A team-oriented attitude and commitment to delivering a high level of service
Valid driver’s license and acceptable driving record

Nice To Haves

Previous Service Advisor experience preferred
Automotive technician experience or mechanical knowledge is a plus

Responsibilities

Greet customers promptly and professionally, creating a positive first impression in the service drive
Listen carefully to customer concerns and accurately identify service needs
Serve as the main point of communication between the customer and technician throughout the repair process
Write clear, detailed repair orders and enter accurate information into the service system
Verify warranty and service contract coverage and explain repair recommendations in a way customers can understand
Build estimates by reviewing labor, parts, and repair needs with accuracy and transparency
Communicate additional services or repairs based on technician inspection results
Keep customers updated on repair progress, completion timing, expenses, and service recommendations
Help ensure a smooth, efficient experience that supports both customer satisfaction and service department performance
Maintain organized customer records and support follow-up communication as needed