Service Advisor/Writer Sign On Bonus Opportunity

Campers Inn Rv • Merrimack, NH

23d

About The Position

Sign On Bonus Opportunity - Up to $2,000.00 in bonus opportunity. Come be part of the Campers Inn RV legacy! Campers Inn RV is looking for a Service Advisor/Writer. This role works with customers to schedule service work and communicate any additional service needed. At Campers Inn RV, our vision is to be the Trusted Resource and preferred dealership for our employees, customers and partners, and the industry s innovation leader and positive disruptor. Positioned for global growth, we are the most respected brand in the business, creating value with all of our dealerships by providing career opportunities for our employees and making our communities better. We are guided by our company s values of Integrity, Teamwork, Continuous Improvement and Corporate Sustainability, at all levels and in all areas of both our business and individual work decisions and actions. Established in 1966 by Art and Fran Hirsch, Campers Inn RV has grown to become the Nation's Largest Family-Operated RV Dealership with over 35 locations in 18 states. Established on the principle that every customer deserves to be treated fairly and with respect, we focus on providing 5-star customer service to everyone who walks through our doors. Since 2010, Campers Inn RV has been consistently named Top 50 RV Dealership in the U.S. and was recently named, by RVBusiness, one of the Top 5 Blue Ribbon RV Dealerships.

Requirements

• High school diploma or equivalent is required
• A minimum of one year s RV service experience preferred
• Demonstrated excellent verbal and written communications skills, along with excellent interpersonal skills
• Ability to work flexible hours, as required is essential. Hours may include, evenings, and weekends
• Ability to multitask in a fast-paced environment
• Commitment to superior customer service
• Ability to work independently as well as on a team
• Self-motivated and able to work under minimal supervision
• Proficient with MS Office
• Knowledge or ability to learn company systems applications, including Motility Systems2K, and other software applicable
• Ability to organize various physical tasks through adjusting, climbing ladders, connecting, lifting, pulling, pushing, or bending
• Ability to reach above shoulders and lift a minimum of 50 pounds

Responsibilities

• Identifies RV problems and services by listening to customer s description of symptoms
• Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions
• Develops estimates by costing materials, supplies, and labor; calculating customer s payment, including deductibles
• Prepares repair orders (RO)
• Handles customer complaints and maintains high customer satisfaction standards
• Periodically checks on the progress of the vehicle during servicing and contacts the customer as needed to keep them up to date with their RV s status

Benefits

• Ongoing career development opportunities : Specialized job training, certifications, and professional development, and assistance in continuing education
• Comprehensive health and welfare plan to all full-time employees (30+ hours/week), including: Major Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance (Basic, Supplemental, Spouse, and Child available)
• Employee Assistance Program (EAP)
• Paid Time Off
• Qualified retirement plan (401k) with Employer Match
• Fair and competitive compensation

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees