Service Advisor / Writer

Bobcat of the Rockies•Parker, CO

9h•$25 - $30

About The Position

About Bobcat of the Rockies: Bobcat of the Rockies is a full-service Bobcat dealership. We sell and rent new and used Bobcat compact equipment. Our dealerships also provide parts, in-house service, and field service, with the addition of construction and building materials. With eleven strategically positioned locations across the front range, we are continuously evolving to meet the diverse needs of our valued customers. We take immense pride in setting the bar high and exceeding expectations at every opportunity. Visit www.bobcatoftherockies.com and get to know who we are. Bobcat of the Rockies - Parker is seeking a Service Writer/Advisor to join our busy dealership. Successful candidates will have strong organization skills, great customer service, and a willingness to learn our business. Monday-Friday work week / Day Shift Guaranteed Hourly Wage Position - No More Flat Rate! $25-30/hour plus bonus, negotiable based on experience.

Requirements

Positive outlook and excellent communication, both verbal and written
Excel in a high volume fast paced environment
Creative problem solver
Excellent customer relations skills
Good computer and systems knowledge
Must be able to pass a drug screen
Valid driver's license in good standing is preferred
Occasionally lifting /carrying up to 10 pounds or pushing/pulling small objects
Physically able to operate construction equipment and forklifts
Physically able to operate a variety of automated office machines including a computer, printer, facsimile machine, copy machine, calculator, telephone, etc. on a repetitive basis
Occasionally exposed to weather conditions, fumes, and loud noise
Regularly required to stand, walk, reach with hands and arms, grasp or pull and lift objects.
Occasionally required to sit, climb and balance, kneel, stoop, crouch, crawl, and lift.

Nice To Haves

Experience with construction or ag equipment preferred
Familiarity with the inner workings of a service drive
Bilingual in Spanish is a plus

Responsibilities

Schedule all service work and provides supervision of administration and warranty
Take all service requests from salesmen and customers as a service writer
Open, close, and manage all service tickets. Understanding of the billing process
Answer phones and direct calls to the appropriate department
Communicate with Parts Department and Warehouse team for technician parts needs
Verify parts are entered properly on service orders
Assist the service manager in meeting department goals as needed
Greet customers and assist with unloading/loading machines
Communicate effectively to customers regarding technicians findings
Assist with assigning jobs to technicians
Maintain awareness of job status and time requirements of all jobs in the shop in order to communicate appropriate timelines of repairs with service team and customers
Proactively communicate with customers when repairs will take longer than originally quoted and/or if more issues have arisen in the repair process
Always operate in and maintain a safe work environment; obey safety rules and wear required safety PPE
Additional duties as assigned