Service Advisor/Writer

Quality Truck Care Center•Appleton, WI

About The Position

Under general supervision, prepares work orders and maintains records for repairs of vehicles and equipment. Warranty administration includes preparing, recording, and submitting warranty claims to the factory and/or distributor and reconciling their receipt.

Requirements

Knowledge of vehicle warranty programs, OEM technical bulletins, factory recalls, vehicle campaigns, OEM required and fleet maintenance programs, fleet operations, and quality control methods.
Computer literate with knowledge of word processing and spreadsheet software.
High school graduate or GED.
Five years of repair shop experience; with two years in a lead, supervisory, or warranty administration capacity.
Possesses valid Wisconsin Driver License (CDL is a Plus).

Responsibilities

Processes warranty claims.
Verifies that claim is valid per manufacturer criteria.
Completes all the required paperwork.
Resubmits rejected claims.
Downloads and reviews warranty credits from factory prior to submitting to accounting.
Assists with body shop warranty claims as needed.
Submits write-offs to Manager for approval.
Follows up payment of outstanding claims.
Opens and closes regular RO’s.
Tracks warranty parts by tagging with RO #, date of replacement, and date part to be disposed of.
Arranges for parts to be shipped to distributor or to be scrapped.
Files and maintains all service records.
Stays current on factory recalls and bulletins.
Coordinates fleet preventative maintenance programs with Manager.
Dispatches for road calls, wrecker service, and tire repair.
Communicates status of repair work to customers.
Posts and reconciles technicians’ daily timecards.
Produces productivity and efficiency reports.
Assist Manager in obtaining customer authorization numbers and final closing of repair orders.
Performs primary receptionist responsibilities.
Fills in for manager and runs department, as necessary.
Performs other duties as required.