Service Advisor - Retail

B-Sew Inn•Tulsa, OK

1d•Onsite

About The Position

The Retail Service Advisor position is responsible to coordinate communication between customers, service technicians and store team member involving sewing machine repair. This position will initiate machine services and repairs by ascertaining performance problems and services requested through excellent customer service while upholding B-Sew Innâ€™s core values. This is a full-time position, 40 hours a week including Saturdays.

Requirements

High school diploma or GED required.
Ability to learn and apply new skills, requiring minimal supervision.
Ability to speak clearly and persuasively in positive or negative situations.
Listens, gets clarification, and responds well to questions.
Great attention to detail.
Diligent and punctual.
Ability to follow instructions, respond to management direct and takes responsibility for own actions.
Ability to add, subtract, multiply and divide in all units of measure.
Familiarity with computer skills; willingness to learn Point of Sale Inventory Functions.
Ability to lift up to100lbs.
Ability to work in a team-oriented environment.

Nice To Haves

2-year technical degree or similar related field preferred

Responsibilities

Demonstrates a positive attitude and a willingness to adhere to the BSI culture, including finding a way to say yes.
Greet guest at service check in and determine service needs by listening to the guests concerns.
Troubleshoot, diagnose, and resolve maintenance/repair issues on a variety of home sewing/embroidery machines.
Verify warranty and service contract coverage using records in Point of Sales system.
Provide service estimates, explaining provisions and exclusions.
If machine requires additional work beyond original estimate, contact the customer to advise the extra cost and obtain approval to proceed.
Provide indication of when service will be completed.
Write repair orders by describing symptoms, problems, and causes, as well as repairs and services required using check in sheet and entering order into Point-of-Sale system.
Exhibits sales skills required to achieve personal and store goals; demonstrate persistence, overcome obstacles; recognize and act on opportunities to create sales off service.
Displays merchandise at service check in, suggests selections that meet guests needs, and emphasizes selling points of article such as quality and utility.
Process basic sales invoices using Point of Sales system.
Uses computer database to research availability of merchandise.
Complete necessary product orders and inventory reports applicable in certain locations.
Participates in Physical Inventory.
Sells service contracts for machines sold.
Maintain customer records including current contact information such as phone and email.
Update job knowledge by participating in educational opportunities, reading manufacturers publications, etc.
Maintain good relationships with guests.
Ensure a high level of customer satisfaction by meeting customer needs in a courteous manner.
Manage difficult or emotional customer situations, solicit customer feedback to improve service, respond to requests for service and assistance in a prompt manner.
Cleans shelves, counters, tables, and other general retail cleaning duties.
Other duties as assigned.