Service Advisor: Express - Austin Subaru

Austin Subaru•Austin, TX

About The Position

Being an Austin Subaru Express Service Advisor provides you with the opportunity to be a part of a thriving, engaging, and positive atmosphere. As an advisor you will create an experience that leaves the client satisfied by meeting and surpassing their expectations. Your role will require you to maintain an organized process while satisfying multiple customers, clearly communicating, managing priorities, and following up resulting in satisfied and loyal customers. Our department's core values: Integrity, Mentorship, Passion, Accountability, Courage, and Teamwork. Our Express Advisors are sure to keep our customers happy while getting their car through the shop and back on the road as quickly as possible. They also create the right expectations and provide outstanding service, in the busiest of times and in the slowest of times.

Requirements

Professional
Customer service oriented
Driven in sales AND customer satisfaction
Excellent with communication skills
Prompt
Ready to put in long hours
Willing to work Saturdays, Sundays and evenings
Must have held a valid driver's license for at least 1 year
Must be at least 18 years of age to be considered

Responsibilities

Advises customers about necessary service for routine maintenance.
Helps identify a mechanical problem by questioning the customer or doing a visual inspection or road test.
Confers with customers about inspection results, recommend corrective procedures, and prepare work orders for needed repairs.
Prepares a repair order showing time, cost and labor estimates for service.
Writes a brief description of the customer's concern on the repair order to help the technician locate the problem.
Explains the work performed and the repair order charges to the customer.
Handles customer complaints.
Greets customers in a timely, friendly manner and obtains vehicle information using an i-pad.
Refers to service history, inspects vehicles, and recommends additional needed service.
Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications.
Provides a complete and accurate written cost estimate for labor and parts.
Establishes “promised time.”
Obtains customer's signature on repair order; provides customer with a copy.
Establishes customer's method of payment.
Obtains credit approval, if necessary.
Checks on progress of repair throughout the day.
Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
Reviews repair orders to ensure that work is completed and additional work and authorization is noted.
Closes repair order as appropriate.
Maintains high customer satisfaction standards.
Handles telephone inquiries regarding appointments and work in process.
Inspects all vehicles for body work
Maintains a professional appearance.
Keeps the work area clean.

Benefits

Employer Paid Dental Insurance
Employer Paid Life Insurance
Employer Paid Medical Insurance
Employer Paid Health Savings Account Contribution
Employer Paid Wellness Clinic
Employer Paid Flu Vaccinations Every Fall
Employer Percentage Matching for 401k
Employer Paid Parental Leave
5 Paid Bereavement Leave Days/Year for immediate family members (after 60 days)
14 Paid Time Off Vacation Days/Year (60 days - 3 years)
19 Paid Time Off Vacation Days/Year (3 - 7 years)
24 Paid Time Off Vacation Days/Year (7+ years)
Annual Christmas Bonus Based on Tenure
Annual Christmas Party
Annual Employee Appreciation Dinner
Employee Vehicle Purchase Program
Employee Discounts on Collision Repair, Parts, and Service
Bi-Weekly Pay Periods, Paid on Fridays
Holidays: Thanksgiving, Christmas & New Years
Employer Paid Lunches Every Saturday
Employer Paid Lunches/Dinners - Special Occasions (Blood Drives, Birthdays, Awards, etc.)
Access to In-House Insurance Agency
Access to In-House Marketing Agency
Voluntary Life Term and Whole Insurance
Voluntary AFLAC Supplemental Coverages, Voluntary Vision plan, Pet Insurance, and Legal Shield
$200 Donation to Charity of Your Choice with Approval