Service Advisor: Main Line - Austin Subaru

Austin Subaru•Austin, TX

1d•$80,000 - $150,000

About The Position

Being an Austin Subaru Service Advisor provides you with the opportunity to be a part of a thriving, engaging, and positive atmosphere. As an advisor, you will create an experience that leaves the client satisfied by meeting and surpassing their expectations. This role will require you to maintain an organized process while satisfying multiple customers, clearly communicating, managing priorities, and following up resulting in satisfied and loyal customers. Our department's core values: Integrity, Mentorship, Passion, Accountability, Courage, and Teamwork.

Requirements

Must have held a valid driver's license for at least 1 year
Must be at least 18 years of age to be considered
Organizes effectively to achieve greater results (make order out of chaos)
High School diploma or equivalent
Proven ability to perform with accuracy, thoroughness, and orderliness
Sales experience required
Ability to effectively communicate with co-workers
Proven ability to provide a truly exceptional customer service experience
Ability to achieve and surpass goals
Ability to successfully handle multiple demands in a calm and professional manner
Demonstrate a high level of technical competence

Responsibilities

Provide Truly Exceptional Service leading to customer loyalty
Follow Up with all pending clients regularly
Communicate with all team members necessary to assure successful and timely completion of promised work
Prepare for appointments to create a speedy and pleasant experience
Perform a professional video walk around and thoroughly record clients concerns
Provide value in our services leading to customer participation in current suggested services and future maintenances
Produce repair orders using the 3 C’s. (Concern, Cause, Corrections)
Perform professional deliveries
Maintain a high level of Customer Satisfaction
Assist clients as they desire by learning Subaru product knowledge, warranty data, and maintenance requirements
Complete required manufacturer training requirements
Accountability: Net Promoter Score Owner Loyalty Program (OLP) Scores Sales Goals

Benefits

Employer Paid Dental Insurance
Employer Paid Life Insurance
Employer Paid Medical Insurance
Employer Paid Health Savings Account Contribution
Employer Paid Wellness Clinic
Employer Paid Flu Vaccinations Every Fall
Employer Percentage Matching for 401k
Employer Paid Parental Leave
5 Paid Bereavement Leave Days/Year for immediate family members (after 60 days)
5 Paid Time Off Vacation Days/Year (60 days - 1 year)
14 Paid Time Off Vacation Days/Year (1 year - 3 years)
19 Paid Time Off Vacation Days/Year (3 - 7 years)
24 Paid Time Off Vacation Days/Year (7+ years)
Annual Christmas Bonus Based on Tenure
Annual Christmas Party
Annual Employee Appreciation Dinner
Employee Vehicle Purchase Program
Employee Discounts on Collision Repair, Parts, and Service
Bi-Weekly Pay Periods, Paid on Fridays
Holidays: Thanksgiving, Christmas & New Years
Employer Paid Lunches Every Saturday
Employer Paid Lunches/Dinners - Special Occasions (Blood Drives, Birthdays, Awards, etc.)
Access to In-House Insurance Agency
Access to In-House Marketing Agency
Voluntary Life Term and Whole Insurance
Voluntary AFLAC Supplemental Coverages, Voluntary Vision plan, Pet Insurance, and Legal Shield
$200 Donation to Charity of Your Choice with Approval