Bill Rapp Subaru Automotive Express Service Advisor

Georgica Auto HoldingsSyracuse, NY
9d$35,000 - $45,000

About The Position

Express Service Advisor Bill Rapp Subaru – Syracuse, NY Compensation: $35,000 – $45,000 annually Bill Rapp Subaru is seeking an outstanding, customer-focused professional to join our team as an Automotive Express Service Advisor. This position is ideal for someone who thrives in a fast-paced environment, delivers exceptional customer experiences, and is comfortable working a flexible schedule including Saturdays.

Requirements

  • Valid driver’s license with a clean driving record for the past 3 years
  • Proven track record of service and sales success
  • Strong history of positive customer satisfaction results
  • Exceptional communication and interpersonal skills
  • Organized, friendly, and professional demeanor
  • Strong time management skills
  • Team-oriented and self-motivated
  • Ability to work independently with minimal supervision
  • Professional, well-groomed appearance
  • Must be available to work a flexible schedule, including Saturdays
  • Willing to submit to pre-employment screenings, including backgroung and drug screening

Nice To Haves

  • CDK experience is a plus

Responsibilities

  • Oversee service orders and manage the daily flow of the drive lane
  • Ensure customers receive prompt, courteous, and effective service
  • Take ownership of each customer’s experience from arrival to completion
  • Provide concierge-level support for all owner inquiries (phone and in-person)
  • Maintain consistent sales of technicians’ time and services
  • Efficiently distribute work between technicians
  • Answer technical questions regarding vehicle issues, warranties, services, and repairs
  • Assist in diagnosing vehicle problems and ordering necessary parts/tools
  • Oversee warranty claim administration
  • Support training and supervision of service department staff
  • Set schedules and assign tasks within the department
  • Reinforce company policies and ensure compliance with laws and regulations
  • Maintain strong relationships with manufacturer partners
  • Foster positive employee relations
  • Maintain customer satisfaction scores at or above company standards

Benefits

  • Medical, Dental & Vision Insurance
  • Supplemental Insurance Options
  • 401(k) Retirement Plan
  • Competitive Compensation
  • Career Growth Opportunities
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