Bill Rapp Subaru Automotive Express Service Advisor

Georgica Auto Holdings•Syracuse, NY

9d•$35,000 - $45,000

About The Position

Express Service Advisor Bill Rapp Subaru – Syracuse, NY Compensation: $35,000 – $45,000 annually Bill Rapp Subaru is seeking an outstanding, customer-focused professional to join our team as an Automotive Express Service Advisor. This position is ideal for someone who thrives in a fast-paced environment, delivers exceptional customer experiences, and is comfortable working a flexible schedule including Saturdays.

Requirements

Valid driver’s license with a clean driving record for the past 3 years
Proven track record of service and sales success
Strong history of positive customer satisfaction results
Exceptional communication and interpersonal skills
Organized, friendly, and professional demeanor
Strong time management skills
Team-oriented and self-motivated
Ability to work independently with minimal supervision
Professional, well-groomed appearance
Must be available to work a flexible schedule, including Saturdays
Willing to submit to pre-employment screenings, including backgroung and drug screening

Nice To Haves

CDK experience is a plus

Responsibilities

Oversee service orders and manage the daily flow of the drive lane
Ensure customers receive prompt, courteous, and effective service
Take ownership of each customer’s experience from arrival to completion
Provide concierge-level support for all owner inquiries (phone and in-person)
Maintain consistent sales of technicians’ time and services
Efficiently distribute work between technicians
Answer technical questions regarding vehicle issues, warranties, services, and repairs
Assist in diagnosing vehicle problems and ordering necessary parts/tools
Oversee warranty claim administration
Support training and supervision of service department staff
Set schedules and assign tasks within the department
Reinforce company policies and ensure compliance with laws and regulations
Maintain strong relationships with manufacturer partners
Foster positive employee relations
Maintain customer satisfaction scores at or above company standards