Service Advisor Commercial Focus

Bowen Scarff Ford•Kent, WA

About The Position

The responsibilities of a Commercial Service Advisor include greeting customers or operators, listening to their needs, documentation accuracy, working with fleet billing companies, completing estimates and coordinating repair schedules, assisting with scheduling appointments as needed. They may also set up loaner car requests, verify insurance, advise on warranty, sell extended warranty policies, and collect payment. Operate and comply with Ford policy while providing an excellent customer experience. Follow up with customer experience reviews By working at a Ford dealership, you can be a part of a brand that honors the past, and is invested in the future. Join the Ford Family where we value service to each other and the world as much as to our customers! Service Advisor Compensation and Benefits: Competitive Pay Plan Consistent Working Hours and alternating available Health Insurance, Dental, Vision plans Washington State Paid Sick Leave compliance Earned vacation available based on tenure 401(K) with employer match

Requirements

Previous experience at a Ford dealership is a plus
Ability to work consistent schedule hours M-F
Ability to identify problems quickly
Knowledge of automobile systems
Knowledge of medium duty and commercial vehicles
Proven record of achieving exceptional customer satisfaction (CX, NPS, and FIRFT scores)
Past experience as a service advisor, assistant lane manager, assistant service manager, or service consultant
Very energetic personality
Problem solving and organizational skills
A desire for a long-term career with a growing organization
Personal and professional integrity
Computer skills and willingness to learn new programs
Ability to learn new technology and repair and service procedures and specifications
Minimum of 1 year in service department
Ability to lift 50 pounds and work on your feet for extended periods of time
Ability to work in a fast-paced environment
Positive, friendly attitude
High school diploma or equivalent
DMS experience (Tekion system a plus)
SMILE AND HAVE FUN

Nice To Haves

Previous experience at a Ford dealership is a plus
DMS experience (Tekion system a plus)

Responsibilities

Greet customers promptly
Obtain customer and vehicle information
Record vehicle condition and damage
Clearly report and record all vehicle symptoms as described by the customer
Determine and recommend maintenance base on age, mileage and history of vehicle
Prepare a complete and accurate estimate of cost for labor and parts
Prepare and submit to fleet billing companies in timely manner
Verify contract coverage and parts coverage
Assist with prior approval process
Establish follow up time
Monitor the progress of each vehicle throughout the day, and update customers frequently
Verify that the final invoice reconciles with the work performed on the repair order
Explain all completed work and charges to customers
Assist with customer review follow up
Establish and support a strong social media presence