Service Advisor Assistant

Holman•Cary, NC

About The Position

Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What’s Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around. The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States. AutoPark Honda has an outstanding opportunity for an Assistant Service Advisor to join their team and the Holman Family!

Requirements

High School Diploma or equivalent
Excellent written and verbal communication skills and ability to work within a team
Valid driver’s license and a good driving record

Responsibilities

Welcome customers and ensure they receive prompt, courteous and effective service
Interact with customers via phone or in person to determine service needs and prioritize required services
Use a consultative approach to educate customers on services and products
Serve as a liaison between technicians and customers
Provide administrative support to Service Advisors
Follow up with all service customers when their assigned advisor is absent
Continue to train alongside experienced advisors to gain knowledge of skills needed to become a successful advisor
Complete and maintain all company and dealer training requirements for the advisor position
Ability to work Saturday

Benefits

Health Insurance
Vision Insurance
Dental Insurance
Life and Disability Insurance
Flexible Spending and Health Savings Accounts
401(k) plan with Company Match
Paid Time Off (PTO)
Paid Holidays, Bereavement, and Jury Duty
Regular Full-Time We offer excellent benefits including health, vision, dental, life and disability insurance, and 401(k) with company match. Our time off benefits include Paid Time Off (PTO), paid holidays, bereavement, and jury duty. In addition, we offer paid pregnancy and parental leave, and supplemental paid military leave to eligible employees.
Temporary or Part-Time In geographic areas with statutory paid sick leave, part-time and temporary employees will receive a paid sick leave benefit that meets the mandated requirements.