Assistant Service Advisor

Garavel Subaru•Norwalk, CT

About The Position

Subaru leads the industry with 11 consecutive years to sales increases. The location Garavel Subaru specifically is CT’s FASTEST growing Subaru dealer. At Garavel, we want to enhance the car ownership experience - whether that means repairing a car, providing parts for it, or selling one. We hire for attitude , and we train for skills . We are ranked # 1 in customer service as measured by Subaru of New England. We rely on teamwork because no one person in our organization can work without the help of others. At Garavel, our employees receive: Generous pay program with salary and bonuses Positive Management Support Medical and Dental Plans Paid Vacation Paid Holidays Paid Sick Time Uniforms 401k Plan with Company Match Job Summary: As an Assistant Service Advisor, your role is to assist and support the Service Advisors with day to day tasks of our Service Department. Make the most of your time to increase repair order performance and improve customer handling processes. Step in to perform Service Advisor duties when one is unavailable.

Requirements

Experience working at an auto dealership or auto repair is preferred.
Strong customer service skills.
Excellent verbal and written communication skills.
Ability to explain complex automotive repairs to customers in a manner that makes sense.
Good time management skills and multitasking ability.
Ability to work well with Service Technicians.
Maintains a professional appearance and Garavel uniform worn
Valid driver’s license.
Clean driving history.
Regular Attendance
Ability to continuously stand or walk.
Ability to bend, squat, climb stairs and lift occasionally
Ability to lift up to 60 pounds

Responsibilities

Greet customers promptly.
Direct customers to the proper Service Advisor.
Coordinate loan car paperwork
Review the pre-written repair orders
Perform customer service follow-up calls
Notify the Service Manager immediately of any unsatisfied customers, so that the matter can be addressed immediately.
Fill in for the Service Advisor’s when they are not on the job (lunches, illness, vacations, etc.).
Any additional duties assigned by management.
Lot porter duties when one is unavailable, including parking cars and retrieving cars for customers.
Service Advisors duties when one is unavailable, including administrative duties, printing the next day’s pre-writes, attaching warranty inquiries, calling extended contract companies’ approvals, writing internal repair orders, processing PDI’s, etc