Service Advisor Assistant
About The Position
Guided by our core values, our Service Team focuses on the guest experience and going the extra mile to exceed their expectations. Our organization is a place with limitless advancement opportunities...if you’re looking for a career, not just a job, we hope you will consider Schomp Automotive. Schomp wants to change the way you see a career in the automotive industry. Every day we strive to deliver the best experiences possible for both our employees and customers. From benefits and perks, to upward mobility and career growth, our opportunities and standards exceed the industry standard. There’s a reason why Schomp was a 2018 Finalist for “Best Companies to Work for in Colorado.” This is where you’ll discover the Schomp difference. You love helping people. We are in the people business and cars are what connect us with people. Schomp employees strive to create the best experience for the customers we serve and the people that we work with on a daily basis. It doesn’t matter if you have automotive experience or not. If you’re passionate about working with great people and delivering an exceptional experience for customers, Schomp is the place for you. Schomp Automotive cares about our shared future. A driving goal is to help sustain and support the communities where we live and work. Children’s initiatives, specifically focusing on wellness and education, are our primary focus, but we offer general community support as well. A great culture starts with providing well for our employees. Schomp understands that the best way to create a great customer experience is to ensure that our employees love their jobs and the atmosphere they work in. It begins with injecting our Core Values – Competitive, Consistent, Adaptable, Respectful and Empathetic – into everything we do. Ask our employees. They’ll tell you we walk the talk.
Requirements
- 6 months service drive experience
- High School Diploma or equivalent
- Valid Driver License
Responsibilities
- Promptly greet and assist clients who enter or contact the dealership in a highly professional manner.
- Research upcoming advisor appointments prior to customers arriving.
- Assist in preparing customer paperwork and checklists.
- Greet guests by name when arriving.
- Perform guest walk around process.
- Contact customers on the status of their vehicle repair and respond to any customer questions.
- Collaborate with Service Advisors on work in process.
- May update systems.
- Coordinate the staging of vehicles according to pickup times.
- May shadow with experienced Advisor staff and develop skills and experience to: check vehicle maintenance records and examine service schedules, ascertain performance problems by listening to customer’s descriptions of vehicle symptoms, develop estimates, initiate repairs and create repair orders, verify warranty and service contract coverage, communicate repairs with customers and obtain customer approvals.
Benefits
- Full suite of insurances - medical, dental, vision and life
- Pet insurance, you read that right, insurance for your furry or not-so-furry friends
- 401(k) with company match
- Paid Time off - Vacation and sick days
- Short-term and long-term disability
- Accident insurance
- On site Gym/ Gym reimbursement
- A commitment to your career and professional development
- The best part of automotive: Employees are eligible for discounts on vehicles, parts, and service
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1-10 employees
