Service Administrator

Cummins • Avondale, AZ

36d • Onsite

About The Position

Job Summary: Serves as first point of contact with customer to promote quality customer service and assist with increasing business within the branch location We are looking for a talented Service Administrator to join our team (Avondale, AZ). Onsite role, Monday-Friday, 7:00 AM - 3:30 PM, with on-call rotation every 4-5 weeks. In this role, you will provide essential front-line customer support and service documentation assistance to ensure smooth daily operations and a positive customer experience. In this role, you will make an impact in the following ways: + Serve as the first point of contact for customers, both in person and by phone, providing professional and timely assistance. + Assess customer needs, gather required information, and document service requests accurately. + Create and update basic work orders in the appropriate systems. + Provide customers with status updates and redirect inquiries to the correct internal team members when necessary. + Compile, verify, and enter customer, equipment, and service information into reports, spreadsheets, and databases. + Support service operations by ensuring documentation is complete and compliant with business procedures. + Assist with collecting information needed for troubleshooting, diagnostics, or warranty-related activities. + Maintain accurate service records and follow established processes for escalation, technical review, and issue tracking. + Build positive relationships with key customers to support customer satisfaction and long-term business growth. + Perform other service support and administrative duties as required.

Requirements

• Strong customer service and communication skills across all channels (in person, phone, email).
• Ability to manage conflict and maintain professionalism in fast-paced environments.
• Exceptional organizational skills with strong attention to detail and accuracy in data entry and documentation.
• Ability to interpret customer concerns and translate them into clear service information for technicians.
• Proficiency using multiple software platforms and comfort with service management or diagnostic systems.
• Process-oriented mindset with the ability to follow structured procedures, including work order creation and service documentation.
• Ability to work independently, manage multiple priorities, and support a collaborative service team.
• Experience in a service, repair, warranty, or customer support environment preferred.
• Onsite role, Monday-Friday, 7:00 AM - 3:30 PM, with on-call rotation every 4-5 weeks.
• Prior experience in a shop service environment, repair and warranty related field preferred.
• Excellent customer service skills and the ability to effectively communicate in a positive and professional manner.
• Ideal candidate will be detail-oriented with the ability to multi-task, take ownership and drive a project/task effectively and efficiently.
• Must have excellent computer skills using multiple software platforms with the ability to thrive in fast-paced environment with multiple priorities.
• The regular schedule for this onsite position will be 7:00 AM - 3:30 PM, Monday through Friday.
• On call rotation every 4 - 5 weeks
• Requires significant relevant work experience or specialized skills obtained through education, training or on-the-job experience.

Nice To Haves

• Prior experience in a shop service environment, repair and warranty related field preferred.

Responsibilities

• Serve as the first point of contact for customers, both in person and by phone, providing professional and timely assistance.
• Assess customer needs, gather required information, and document service requests accurately.
• Create and update basic work orders in the appropriate systems.
• Provide customers with status updates and redirect inquiries to the correct internal team members when necessary.
• Compile, verify, and enter customer, equipment, and service information into reports, spreadsheets, and databases.
• Support service operations by ensuring documentation is complete and compliant with business procedures.
• Assist with collecting information needed for troubleshooting, diagnostics, or warranty-related activities.
• Maintain accurate service records and follow established processes for escalation, technical review, and issue tracking.
• Build positive relationships with key customers to support customer satisfaction and long-term business growth.
• Perform other service support and administrative duties as required.

Benefits

• Additional benefits vary by location and may include options such as Company Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, and other personal and professional benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Transportation Equipment Manufacturing
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees