Service Administrator

RWC Group • Yakima, WA

50d

About The Position

The Service Administrator primary function is to assist in organizing the billing and time tracking portion of the Service Department – from customer pay to warranty submission. Essential Job Functions: 1) Fields incoming internal and external customer inquiries for the Service Department – both in terms of phone calls,walk in customers, and email communication. 2) Reviews and adjusts timecards for the technicians as needed. This includes the posting of Service Technicians labor times. 3) Opens work orders as directed, updates technician comments and prepares the work orders for closing. May close work orders as directed by the Service Manager. 4) Assists the Service Manager and Assistant Service Managers in staying on top of work orders in process to ensure that they are closed in a timely fashion. 5) Processes Service Department warranty claims and PIP’s. Submits claims to the manufacturer and follows up to ensure payment is received. 6) Communicatin with customer to schedule PM's/DOT inspections,Recalls ,inoperable telematics devices, etc. 7) Directly daily communciation with customers to update them on the status of vehicles in the shop. Other Job Functions: Maintains Service Department filing and records as needed Other duties or projects as assigned by Management

Requirements

• Basic knowledge of accounting practices preferred
• Strong organizational and communication skills
• Ability to use computer applications such as Microsoft Office and internet based programs
• General understanding of mechanical/technical terms is preferred
• High School Diploma or GED

Responsibilities

• Fields incoming internal and external customer inquiries for the Service Department
• Reviews and adjusts timecards for the technicians as needed
• Opens work orders as directed, updates technician comments and prepares the work orders for closing
• Assists the Service Manager and Assistant Service Managers in staying on top of work orders in process
• Processes Service Department warranty claims and PIP’s
• Communicatin with customer to schedule PM's/DOT inspections,Recalls ,inoperable telematics devices, etc.
• Directly daily communciation with customers to update them on the status of vehicles in the shop
• Maintains Service Department filing and records as needed
• Other duties or projects as assigned by Management

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees