Service Administrator

Cummins • West Valley, UT

9d • Onsite

About The Position

Job Summary: Serves as first point of contact with customer to promote quality customer service and assist with increasing business within the branch location We are looking for a talented Service Administrator to join our Distribution business in (Herriman, UT). 100% will cover mine site, Will be required to get MSHA and complete mine site rules and trainings. We offer competitive pay and benefits! Will make an impact in the following ways: Serve as the first point of contact for customers, both in person and over the phone, building strong and positive customer relationships Assess customer needs, gather required information, and create basic work orders in the appropriate systems Provide service status updates to customers as requested Translate customer concerns into clear service requests to support effective diagnostics and repair activities Accurately document customer, equipment, and service information in service management systems Support warranty and technical escalation processes by collecting and documenting required information Adhere to Cummins Health, Safety & Environmental policies

Requirements

• Strong customer focus with the ability to communicate effectively across multiple audiences
• Ability to interpret customer concerns and support guided diagnostic and troubleshooting workflows
• Experience using electronic service tools and service documentation systems
• Ability to manage service documentation, work orders, and warranty-related information accurately
• Demonstrated ability to manage conflict and maintain customer trust
• Financial acumen to support sound business and service decisions
• Ability to collaborate with internal teams and escalate issues appropriately
• Role is covering Mine site. Will be required to get MSHA and complete mine site rules and trainings.
• High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.
• This position may require licensing for compliance with export controls or sanctions regulations.
• Requires significant relevant work experience or specialized skills obtained through education, training or on-the-job experience.

Responsibilities

• Serve as the first point of contact for customers, both in person and over the phone, building strong and positive customer relationships
• Assess customer needs, gather required information, and create basic work orders in the appropriate systems
• Provide service status updates to customers as requested
• Translate customer concerns into clear service requests to support effective diagnostics and repair activities
• Accurately document customer, equipment, and service information in service management systems
• Support warranty and technical escalation processes by collecting and documenting required information
• Adhere to Cummins Health, Safety & Environmental policies

Benefits

• Base salary rate commensurate with experience.
• Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees