Service Administration Manager

Trane Italia • Gaithersburg, MD

20d • Onsite

About The Position

This position is a critical stakeholder in the commercial growth of Trane Technologies' Life Science Solutions (LSS) Service organization, which includes the DLR, Helmer, and FARRAR brands. The Service Administration Manager works closely with Service Coordinators/Customer Service Representatives, Billing Specialist/Project Administrators, and Accounting Specialists. The role is responsible for administrative processes from customer intake through billing procedures and collections, as well as driving process improvements to enhance customer impact and business results. The manager will interact with multiple teams to ensure timely project completion and foster a positive culture. This role reports to the LSS Service Leader and collaborates with other Service Administrative Managers, Service Managers, Customer Service Representatives, Sales, and the Field to drive commercial growth. Trane Technologies is a world leader in creating comfortable, sustainable, and efficient climate solutions, committed to putting the planet first through sustainable business practices.

Requirements

• Equivalent work experience in service administration, contract management, or customer operations.
• Strong attention to detail and ability to manage multiple priorities.
• Excellent communication and customer service skills.
• Working knowledge of service management systems, CRM platforms, or ERP tools.
• Ability to interpret service agreements, pricing structures, and technical service scopes.

Nice To Haves

• Associate or bachelor’s degree preferred
• Experience supporting life sciences, laboratory equipment, medical devices, or regulated service environments strongly preferred.
• Familiarity with regulatory or quality requirements in life sciences is a plus (e.g., GMP, GLP, ISO 9001:2015, calibration standards).

Responsibilities

• Manage daily administrative operations supporting service technicians, coordinators, billing specialists, and service leaders to ensure smooth service delivery.
• Oversee accurate creation, routing, documentation, and closure of service orders while supporting efficient scheduling, dispatching, and customer communication.
• Lead billing activities, validate labor and material entries, and ensure timely, accurate invoicing aligned with business financial targets.
• Maintain data accuracy across service systems and generate reports on productivity, order status, billing performance, and contract health.
• Ensure compliance with company policies and safety or regulatory requirements, maintaining audit ready documentation and service records.
• Supervise and develop administrative staff, providing training on systems, processes, and best practices.
• Collaborate closely with service, finance, sales, parts, and other teams to support operational coordination and customer satisfaction.
• Drive continuous process improvement, optimizing workflows and identifying opportunities for digital tools or automation

Benefits

• Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives
• Family building benefits include fertility coverage and adoption/surrogacy assistance.
• 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.
• Paid time off, including in support of volunteer and parental leave needs.
• Educational and training opportunities through company programs along with tuition assistance and student debt support.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed