Service Account Manager

Integrated Cooling Solutions•Miami, FL

39d

About The Position

Integrated Cooling Solutions (ICS) delivers HVAC solutions backed by technical expertise and strong manufacturer partnerships. With eight offices across Florida, we help clients design and implement the best systems for their space—backed by hands-on support and industry know-how. At ICS, people come first. We invest in our team’s growth and success, creating a place where your work matters and your career can take off. If you're ready to be part of something dynamic and meaningful, we’re excited you’re here. The Opportunity Seeking a proven Service Sales individual with a demonstrated ability to navigate the existing building market and influence customers at multiple levels. Under minimal direction, this outside sales role is responsible for the sale of service solutions and products to targeted building owners and management companies. This position is commission based.

Requirements

Bachelor’s Degree in Engineering, Business or related field and typically 1-10 years account management or project management/estimating experience; or equivalent experience
Excellent initiative, and interpersonal communications skills and a demonstrated ability to influence others
Ability to prioritize, multi-task, deal with ambiguity and manage high volume projects
Strong PC skills in Microsoft Office applications including Word, Excel, PowerPoint, and Outlook

Nice To Haves

HVAC, Mechanical Contracting, Engineering or Construction industry experience a PLUS
Existing book of business and contacts in designated territory is preferred

Responsibilities

Identifies potential opportunities with existing and new customers by determines project needs, constraints and responsibilities to meet the customer’s HVAC service requirements
Use ROI selling strategies to address customer's operational and environmental objectives, needs and asset management requirements
Demonstrates technical expertise to develop credibility, loyalty, trust and commitment
Builds partnering relationships with the customers and individuals responsible for the decision-making process to steer the sale of service offerings
Understands the customer's business and speaks their language
Effectively writes, presents and communicates proposals. Negotiate value and close the sale
Reviews, approves and presents the proposal, negotiates price, terms and conditions with customer
Positively and credibly influences system / service solutions with customers. Frequently creates competitive, high quality and timely estimates, bids, proposals, and cost/benefit analysis
Manages multiple, ongoing, opportunities focusing on selling service contracts, small turnkey projects and repairs.
Sells, renews and expands renewable service agreements, including multi-year agreements, to both new and existing customer
Solicits support from and communicates effectively with the entire service and sales team and support staff
Keeps management informed of progress and account status. Knows when to call for assistance from management and team members to keep the sales process moving
Provides weekly / monthly account business activity reports and annual forecasts
Flexibility to work outside normal work hours, as required