Service Account Manager

Carrier•Kennesaw, GA

4d•$64,500 - $129,500

About The Position

Service Account Manager About Carrier Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow on Carrier social media at @Carrier. Automated Logic Corporation (a subsidiary of Carrier), provides innovative building-management solutions that maximize energy efficiency and sustainable building operation while ensuring comfort. Its intuitive products control and monitor building functions such as heating, air conditioning and lighting for commercial office, education, health care, government, and data center markets through a global network of independent dealers and North American branch offices. Automated Logic is a part of Carrier Global Corporation, the leading global provider of healthy, safe, and sustainable building and cold chain solutions. About this role The Service Account Manager will “Own the Relationship” between Strategic Accounts Service Operations and the client. The successful account manager ensures that contracted services are delivered to ensure customer satisfaction while supporting Carrier’s Vision, Values and Culture.

Requirements

High School Diploma or GED.
Ability to travel domestically up to 25% of the time.
1-year prior experience in HVAC and/or Building Automation.

Nice To Haves

Associate or bachelor’s Degree with 1-year of experience.
Master’s Degree with 1+ years of relevant experience.
Excellent written and verbal communication skills.
Business and accounting acumen.
Must be able to multitask – be able to work on multiple tasks/ projects at one time.
Ability to problem-solve.
Able to build and foster a strong and proactive team environment.
Able to coach and mentor employees.
Must be well organized and demonstrate time management skills.

Responsibilities

Coordinate and manage work to be performed for the customer.
Ensure profitable execution of all service delivery plans and owner direct installation work.
Effectively manage cash flow, costs billings and receivables.
Consistently oversee billings of portfolio in a timely manner in a format that meets the customer’s expectations.
Maintain profitability goals and positive cash flow within the portfolio.
Effectively communicate financial status to the Service Operations Manager and/or Service Manager
Ensure that the existing customer base is satisfied, and renewal rates are attained.
Perform, implement, and monitor corrective actions to employee or customer complaints.
Monitor Customer feedback and take appropriate action.
Effectively manage the team of Service Specialists and/or Service Project Engineer(s) or Manager(s), as required.

Benefits

Health Care Benefits: Medical, Dental, Vision; Wellness incentives
Retirement Benefits
Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation
Disability: Short-term and long-term disability
Life Insurance and Accidental Death and Dismemberment
Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account
Tuition Assistance

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