Server, Summit House - Summer 26

Crystal Mountain•Enumclaw, WA

1d•Onsite

About The Position

Join our team of big mountain adventurers at the largest ski resort in Washington, Crystal Mountain, a premier Ikon Pass destination. We are part of Alterra Mountain Company, which consists of some of the world’s most aspirational brands. A career with Crystal Mountain is more than what you do today; it’s being part of creating a community rooted in the spirit of the mountains, united by a passion for adventure, and celebrating the legendary adventures and enduring memories that mountains bring to everyone. Crystal Mountain delivers best in class service and adventures worthy of our extraordinary terrain and beauty. We are here to shape the future of mountain adventure. We embrace empowerment, honor authenticity, cultivate collaboration, and prioritize purpose. This seasonal Server position at Summit House involves setting up for daily service, serving food and alcohol in compliance with state laws, providing attentive and professional service, greeting guests, recommending menu items, accurately entering orders into POS systems, maintaining menu knowledge, ensuring table cleanliness, monitoring guest satisfaction, delivering items correctly, handling payments, communicating with staff, assisting with side work, and maintaining professionalism.

Requirements

Must hold a valid M.A.S.T. Class 12 or 13 Permit (Washington state serving license).
Must hold a valid Washington Food Worker Card (Health & Food Safety).
Minimum 2 years professional experience in Food and Beverage.
Basic knowledge of P.O.S. systems.

Responsibilities

Set up for daily service including dishware, glassware, silverware, linens and other amenities according to daily procedures and Restaurant General Manager’s direction.
Serve food & alcohol within the laws of the Washington State Liquor & Cannabis Board and Washington State Health Department.
Provide attentive, courteous, and professional service in accordance with company hospitality standards.
Greet guests promptly, introduce self, and establish rapport to create a welcoming dining experience.
Recommend appetizers, beverages, desserts, specials, and add-ons in a guest-focused manner.
Maintain consistent table presence through appropriate check-backs and pacing of courses.
Accurately enter guest orders into POS systems, including all modifications, dietary restrictions, and timing requests.
Maintain thorough knowledge of menu items, ingredients, preparation methods, allergens, and potential modifications.
Demonstrate and communicate food and beverage menu knowledge including ingredients, modifications, allergens for standard and special items to provide informed suggestions to enhance guest satisfaction.
Answer guest questions accurately or seek clarification from kitchen or management when needed.
Ensure tables are clean, properly set, and maintained throughout service.
Monitor guest satisfaction indicators such as pacing, refills, and course completion.
Deliver correct items to correct guests using proper service etiquette.
Verify condiments, accompaniments, and modifications are provided as requested.
Maintain accuracy in bill presentation and payment processing.
Handle payment transactions accurately and in compliance with company procedures.
Communicate clearly with kitchen staff, expo, hosts, and support team to ensure smooth service flow.
Assist with side work, opening/closing duties, and service preparation tasks.
Maintain punctual attendance, uniform standards, and workplace professionalism.
Develop and maintain an organizational culture, values and reputation with staff, and guests.
Ensure a positive, harmonious, compliant, and cooperative work environment.
Act as a representative of Crystal Mountain with guests & community members.
Abide by all Crystal Mountain employment guidelines.

Benefits

Free Alterra season pass (unlimited, direct to lift at all Alterra resorts)
Free Alterra season pass for spouse and dependents 25 & under
50% off window ticket price at IKON partner resorts
Free access to Alterra Mountain destinations during time off
Free ski-referral letters for employees to use at other mountain resorts during time off
Friends & family day-ski vouchers (Periodic allotment, up to 85% off)
Free group Ski & Snowboard Lessons + discounts on family lessons
Free Ski & Snowboard Rentals (subject to availability)
Discounts on Gear Tune-Ups
Discounts on Food & Beverage
Discounts at Crystal Mountain Retail shops
Free Crystal branded swag
Employee-only retail items
Pro deals on gear with 100s of brands
Discount Marketplace Deals on accessories, auto, electronics, entertainment, fitness, food, home, pet supplies, travel, and more
Employee-only Night Skiing events
Employee Housing Available for eligible positions
Accrued paid time off for eligible positions
Group health insurance for eligible positions
401K benefit and generous match with immediate vesting for all staff members over 18
Opportunities for growth, advancement, and year-round employment