AM & PM Server – Urban Pour | Hotel Indigo Austin Downtown

Crescent Careers•Austin, TX

1d•Onsite

About The Position

The Server at Urban Pour is responsible for delivering an elevated, personalized dining experience that reflects the vibrant, local spirit of Austin and the boutique identity of Hotel Indigo Austin Downtown – University. This role serves as the primary point of contact for guests in the restaurant, ensuring attentive, efficient, and engaging service while maintaining brand and service standards. Servers are expected to create memorable guest experiences through strong menu knowledge, genuine hospitality, and the ability to anticipate guest needs in a fast-paced, social dining environment. Core responsibilities include greeting guests, taking and delivering orders accurately, and providing service aligned with established standards.

Requirements

Strong communication and interpersonal skills
Ability to multitask and perform under pressure in a fast-paced setting
Knowledge of food, wine, and cocktails (or willingness to learn quickly)
TABC and Food Handler certifications (or ability to obtain)
Must have the ability to communicate in English
Self-starting personality with an even disposition
Maintain a professional appearance and manner at all times
Can communicate well with guests
Adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones
Ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something

Nice To Haves

Previous serving experience in a restaurant, hotel, or bar environment preferred

Responsibilities

Greet guests promptly with a warm, engaging, and professional demeanor
Present menus, provide detailed knowledge of food, beverage, and local offerings
Take accurate food and beverage orders and enter them into the POS system
Deliver food and drinks in a timely and polished manner
Anticipate guest needs and ensure satisfaction throughout the dining experience
Perform side work and station setup/closing duties as assigned
Maintain cleanliness and organization of dining areas and service stations
Handle guest concerns with professionalism and escalate when necessary
Process payments accurately and follow cash-handling procedures
Be willing to “pitch-in” and help co-workers with their job duties and be a team player
Adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns