Server - Burlington

SWRG INC•Burlington, MA

1d•Onsite

About The Position

The Server position at Smith & Wollensky is responsible for enhancing the guest experience by recommending and serving food and beverages according to the company's high-quality standards. This role is a primary point of contact for guests, involving direct interaction to take orders, provide menu recommendations, and ensure prompt and accurate delivery of food and beverages. The Server is expected to maintain a friendly and attentive demeanor at all times.

Requirements

Excellent interpersonal and communication skills.
Ability to handle cash and paperwork accurately.
Demonstrates good judgment.
Must be knowledgeable of Smith & Wollensky’s menus, policies, and procedures.
Must be well versed in Point-of-Sale system.
Exhibits and uses good manners, proper personal hygiene, positive attitude, and promptness.
Must be able to perform under pressure in a high-volume restaurant setting.
High school diploma or equivalent

Nice To Haves

Previous experience in a restaurant or customer service role is preferred.

Responsibilities

Greet guests warmly, take their food and beverage orders.
Explain menu items, ingredients, and preparation methods to guests.
Ask about allergies.
Enter food and beverage orders into POS system accurately.
Provide attentive and personalized service, anticipating guests’ needs.
Check on guests during their meals to ensure satisfaction and address requests/concerns.
Refill drinks, clear plates, and reset tables.
Assist with tidying tables, clearing leftovers, setting up stations, and maintaining a pleasant dining area.
Handle guest complaints or concerns professionally and bring issues to management when necessary.
Present bills to guests and process payment transactions accurately and quickly.
Participate in pre-shift meetings and training sessions as required.
Collaborate with fellow servers, hosts, and kitchen staff to ensure smooth service.