Store Manager - Burlington

kate spade new york•Burlington, MA

1d•Onsite

About The Position

As a Store Manager at Coach, you are central to the store's success, leading with purpose, driving performance, and creating exceptional customer experiences that embody the Coach brand. You are responsible for establishing an inclusive and collaborative culture, empowering your team to excel in a dynamic retail environment. Your role involves leading by example, inspiring your team through coaching and development, and ensuring every customer interaction strengthens their connection to the brand. Ultimately, your leadership will drive sales, profitability, and cultivate a vibrant store culture where both results and service excellence are paramount.

Requirements

1–6 years of leadership experience in retail or service industries
A combination of education and experience will be considered
A passion for leading people and building strong, motivated teams
A deep commitment to delivering best-in-class customer experiences that reflect Coach’s heritage and values
Strong business acumen with a focus on results and operational excellence
Exceptional communication and interpersonal skills that foster trust and clarity
Proficiency in Microsoft Office
Experience with retail systems like labor management, inventory, and sales reporting tools
Knowledge of fashion trends and competition in the market place
Curiosity for digital engagement and social media
A collaborative spirit and the ability to build strong vendor and community relationships
Ability to work in a fast-paced environment
Strong English language proficiency
Ability to work a flexible schedule to meet business needs—including nights, weekends, peak busy season, and high-traffic retail days (including, but not limited to, public holidays)
Ability to lift at least 25 lbs. regularly (up to 50 lbs, occasionally), to climb, bend, kneel, and maneuver sales floor and stockroom

Nice To Haves

luxury or fashion background is a plus

Responsibilities

Lead your store to success by driving sales, profitability, and productivity across all channels.
Execute strategic business plans while remaining responsive to evolving customer needs and local market trends.
Champion a service-first culture, delivering exceptional experiences through personalized clienteling and service excellence.
Resolve customer concerns with empathy, urgency, and professionalism.
Inspire, coach, and develop a diverse, high-performing team that thrives on collaboration and results.
Set clear goals, provide meaningful feedback, and celebrate individual and team achievements.
Recruit, onboard, and retain top talent who reflect the values of the Coach brand.
Oversee daily operations including inventory management, payroll, and loss prevention.
Ensure visual merchandising and store presentation meet brand standards and inspire customers.
Optimize staffing and scheduling to meet business demands and deliver seamless service.
Foster a welcoming, inclusive environment where every team member feels valued and empowered.
Communicate effectively with your team, peers, and corporate partners to align on goals and initiatives.
Serve as a brand ambassador, representing Coach in the store and throughout the community.