Server / "Captain"

Rally Pickleball•Charlotte, NC

16d

About The Position

Rally Entertainment is a leisure and entertainment company focused on cultivating connection through pickleball, exceptional food and drink, and competitive socializing experiences. We offer a modern twist on pickleball with innovative technology designed to keep players engaged, entertained, and excited to come back for more. Starting with our flagship venue in Charlotte's Lower South End, Rally is reinventing recreation, and we're looking for enthusiastic, hospitality-oriented individuals to join our front of house team! At Rally, we call our servers "Captains" because they are the captain of the guest's experience. Captains greet guests with a genuine smile, build rapport throughout the visit , and ensure an enjoyable, best-in-class experience. As a Captain, n o one has a more significant impact on a guest's satisfaction than you. You bring the fun and the expertise , sharing your knowledge of the menu and the game with each group in your care. The Captain is responsible for exceeding guests' expectations by providing friendly and efficient guest service. Teamwork, enthusiasm, food and beverage knowledge, and the ability to c reate " Magic Moments" are critical components of this job .

Requirements

Be passionate about exceeding guest expectations and delivering "surprise and delight" moments.
Have excellent communication and interpersonal skills.
Thrive in a fast-paced environment where you must think on your feet.
Demonstrate integrity, respect for others, and an appreciation for diversity.
Possess a thorough working knowledge of POS register systems.
Stop at nothing to ensure a memorable guest experience.
Successfully complete alcohol awareness training.
Follow all rules, policies, procedures, and conditions of employment, including those outlined in the Employee Handbook.
Flexibility to work varied shifts, including evenings, weekends, and holidays.
Ability to stand and walk for an entire shift and move safely through all venue areas, which may include stairs, uneven or slick surfaces.
Work in a confined, crowded space of variable noise and temperature levels.

Responsibilities

Greet guests with a smile and escort them to their pickleball court, or to a section / zone in the venue.
Assist guests in understanding and enjoying Rally's games, including the use of our unique on-court technology.
Explain service model to guests, including use of QR codes as a convenient alternative to order food and drink during their visit.
Anticipate guest pain points and strive to exceed expectations.
Follow all steps of service in a timely and friendly manner when taking orders and serving food and beverage.
Understand and follow food allergy procedures and special orders/restrictions.
Comply with all safety and sanitation guidelines and procedures.
Observe the rules of responsible alcohol service.
Get along with others and be a team player.