City Cruises DC - Server

Hornblower Group Inc.•Washington, DC

34d

About The Position

The successful Server is technically competent in serving food and beverages, is hospitable and cordial to guests and coworkers, acts safely and responsibly, and is knowledgeable about the vessel and the skyline.

Requirements

High school diploma or equivalent required
One (1) year experience in high volume restaurant preferred.
Energetic and enthusiastic personality essential
Must be able to effectively understand and convey written and verbal information to guests and coworkers.
Must possess a service orientation – actively looking for ways to help others.
Basic computer skills are required.
Will work for extended periods without sitting.
Required to lift furniture and other heavy items such as dishes up and down stairs.
Will be required to be available for work on all major holidays.
Must meet minimum state age requirements.

Responsibilities

Provide exceptional hospitality to guests and coworkers as prescribed in our RESPECT service system.
Greet guests and serve food and beverages in a timely fashion.
Accurately take orders and enter them into the point-of-sale system (Toast)
Maintain the cleanliness and safety of all common areas and service stations.
Participate in the celebration and entertainment experience of the guest.
Set up and break down dining room and service stations as prescribed; this requires movement of dining cabin furniture.
Accurately collect payment from guests for on-board purchases
Provide information to guests including menu descriptions, order of service, entertainment options, cruise route and points of interest.
Be prepared to begin work at the scheduled time.
Maintain uniform and personal grooming in compliance with appearance standards.
Assist with the warm and efficient greeting and seating of guests when they arrive.
Additional job duties as assigned.