Host- City Cruises DC
About The Position
Hornblower Group is a global leader in experiences and transportation. Spanning a 100-year history, Hornblower Group’s portfolio of international offerings includes water-based experiences (dining and sightseeing cruises), land-based experiences (walking and food tours) and ferry and transportation services. City Experiences, Hornblower Group’s premier experience division, offers land- and water-based experiences as well as ferry and transportation services. Hornblower Group’s subsidiaries include Hornblower Marine, which provides vessel outhaul and maintenance services at Bridgeport Boatworks in Bridgeport, Connecticut, and Seaward Services, Inc., a marine services company specializing in the operation, maintenance and repair of government and privately owned vessels. Additionally, Anchor Operating System, LLC, a Hornblower Group subsidiary and independent entity, provides reservation, ticketing and website integration services for clients in the transportation, tourism and entertainment industries. Today, Hornblower Group’s global portfolio covers over 10 countries, over 50 U.S. cities and serves more than 20 million guests annually. Headquartered in Orlando, Florida, Hornblower Group’s additional corporate offices reside in San Francisco, California; Boston, Massachusetts; Chicago, Illinois; London, United Kingdom; New York, New York; Dublin, Ireland; and across Ontario, Canada. For more information, visit hornblowercorp.com. Position Summary: The successful Host assists the Restaurant Manager on duty with the day-to-day activities of the front-of-the-house to ensure consistently high levels of quality, service and guest satisfaction while maintaining a high level of profitability.
Requirements
- High school diploma or equivalent required
- Must be at least 18 years of age.
Nice To Haves
- Previous restaurant experience preferred.
Responsibilities
- Provide exceptional hospitality to guests and coworkers as prescribed in our RESPECT system.
- Responsible for creating and maintaining a safe work environment aboard the vessel, focusing constantly on the safety of all guests and coworkers.
- Actively participate in meetings including the Manager pre-cruise briefing
- Oversee the setting of assigned deck(s), including package assembly & placement, and side work & section assignments.
- Assist with the warm and efficient greeting and seating of guests when they arrive.
- Coordinate buffets and table invitations on assigned deck(s)
- Assist Servers and Server Assistants with table service.
- Maintain a high level of energy and a positive attitude.
- Lead by example, by remaining consistently professional and positive in front of staff and maintaining a positive attitude.
- Comprehensive knowledge of all F& B Menu items, packages & POS systems (Toast)
- Interact with guests using scripted approaches.
- Participate in all entertainment as scripted.
- Table touches all individuals on deck and meets all group leaders.
- Participate and lead post-cruise clean up; assign duties and ensure the completion of all side work.
- Perform a walk-through inspection with manager(s) at the completion of each cruise to ensure proper deck arrangement and sanitation.
- Check in with managers following the cruise to address any issues or situations, and to offer solutions to problems.
- Be prepared to begin work at the scheduled time.
- Maintain uniform and personal grooming in compliance with appearance standards.
- Additional job duties as assigned.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
