City Cruises DC - Restaurant Front of House Supervisor

Hornblower Group Inc. • Washington, DC

2d

About The Position

The successful Restaurant Supervisor is responsible for ensuring that the front of house staff operates successfully. This position entails overseeing and leading the front of the house crew during cruise execution to provide wonderful dining experiences to guests while adhering to safety rules and maintaining a high level of customer satisfaction.

Requirements

• High school diploma or equivalent required; associate degree in hospitality management or a related field is a plus.
• Minimum of two (2) years guest service supervisory experience.
• Strong leadership, communication, and interpersonal skills.
• Certification in Health & Hygiene – SERV Safe
• Certification in Alcohol Service – TIPS for managing onboard bars.
• Excellent guest service skills and a passion for delivering exceptional dining experiences.
• Proficiency in computer systems and software such as POS systems
• Ability to work in a dynamic and fast-paced environment, including evenings, weekends, and holidays.

Responsibilities

• Supervise and coordinate the activities of restaurant front of house staff to ensure efficient and effective operations.
• Ensure that all food and beverages are prepared and served in accordance with quality standards and customer preferences.
• Train and develop restaurant staff to provide excellent customer service and maintain high levels of cleanliness and hygiene.
• Maintain accurate records of restaurant transactions, including sales, inventory, and customer feedback.
• Resolve guest complaints and ensure that all guest issues are handled in a timely and professional manner.
• Ensure compliance with all health and safety regulations, as well as restaurant policies and procedures.
• Collaborate with management to develop and implement strategies to improve restaurant performance and profitability.
• Assist with the recruitment and hiring of new restaurant staff as needed.
• Perform other duties as assigned by management.
• Additional job duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED