Server PM - FT | Cafe Herrera

Omni Hotels & Resorts•Dallas, TX

1d•Onsite

About The Position

Omni Dallas Hotel, recently named one of the Top 5 City Hotels in Texas by Travel + Leisure’s 2025 World’s Best Awards, is part of the #1 ranked hotel brand for Guest Satisfaction by J.D. Power. Located in the heart of downtown Dallas, our 1,001 rooms and suites set the stage for a vibrant destination featuring the Mokara Spa and Restaurants on Lamar, with eight distinctive dining experiences that celebrate the best of Texas hospitality. Our associates are guided by The Power of One, a philosophy that empowers every team member to take ownership of the guest experience and create lasting memories. Our culture values respect, gratitude, and growth, supported by training, mentorship, and meaningful recognition. A server plays a vital role in the service of a restaurant by interacting with our guests in a genuine and friendly way, from taking orders to presenting accurate checks. If you are an individual who wants to thrive in the Food and Beverage industry by interacting with and serving our guests in a dynamic, fast-paced environment, the Server position may be the perfect position for you!

Requirements

Minimum 1-year serving experience.
Must have unexpired Food Handlers and TABC – or obtain upon hire.
Developed knowledge of wine, spirits, and beer with experience selling and presenting specialty mixed cocktails.
Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers.
Ability to accurately and efficiently input information into MICROS.
Ability to handle stressful situations, while maintaining a calm and welcoming demeanor.
Ability to work cohesively with co-workers both within and outside of your department.
Ability to prioritize, organize and follow up on guest requests and needs in a fast-paced environment.
Excellent customer service, service recovery and problem-solving skills.
Must be able to work a variety of shifts, including weekends and holidays.
Move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance.
Position requires frequent bending, reaching overhead, twisting, and consistent use of hands and arms.
Must be able to stand and walk for an extended period or for an entire work shift in indoor/outdoor environments.

Nice To Haves

high volume sports/live entertainment bar experience preferred.
Previous cash handling experiences preferred.

Responsibilities

Knowledge of the dining room.
Must have full familiarity with menus and beverage offerings.
Greet guests when entering the restaurant with a pleasant smile and superior customer service.
Take orders and answer questions/offer suggestions on both food and beverage menu selections, and daily specials.
Communicate with culinary team regarding meal requirements, allergies, dietary needs and special requests.
Record transaction in MICROS system at time of order and adhere to cash handling standards.
Check in with guests to ensure satisfaction with each food course and/or beverage.
Present accurate check to guest and process payment.
Maintain cleanliness of work areas throughout the day.
Process station set-up and break-down and complete all other side work duties as assigned.
Ensure tables are set up properly, including polishing and cleaning glasses.
Service to guests according to Omni Moments of Service Standards.
Be pleasant, smile and greet all guests, using surnames when obtained.
Clean, clear and reset service areas.
Protect the hotel from liability with regard to over serving guests.
Perform any other duties as assigned by the restaurant manager.