Server Assistant, Madisons

OLD EDWARDS HOSPITALITY GROUP•Highlands, NC

36d•Onsite

About The Position

The Server Assistant/Busser ensures quality dining experiences for the guests. This is including set-up for service and the service of outlets while focusing on detail, quality, and customer service.

Requirements

Knowledge of food and beverage operations and preparation, with a good focus on wine, is desired.
Must be 18 years of age or older.
The ability to work well with a large group of people in a team environment is required.
Must be able to work well in stressful, high-pressure situations including the ability to handle guest complaints and disputes and resolve them to satisfactory results.
Must maintain composure and objectivity under pressure.
Must have the ability to work a flexible schedule including nights, days, weekends, and holidays.
Excellent communication and guest relation skills in English.
Must be effective at listening to, understanding and clarifying concerns and issues raised by team members and guests.
Must have ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.
Essential duties require long periods of standing and walking as well as frequent reaching and kneeling, pushing, pulling, carrying, lifting and moving objects 50 lbs. or more.
The employee must have normal vision (corrected), hearing and verbal communication.
Duties are performed in both indoor and outdoor settings, with events often taking place in the elements in all four seasons.
Events often involve loud music.

Responsibilities

Ensure tables are set properly prior to seating guests
Greet guests in a friendly and courteous manner
Have the ability to explain in detail any specials or menu items
Serve food and beverages to guests
Conform to the restaurant service standards set in place
Ensure restaurant and work areas are kept clean
Take orders and input them correctly into the POS system
Retrieve orders from the kitchen and accurately deliver them to the guests
Determine guest satisfaction throughout the dining experience and take necessary steps based on the feedback
Be familiar with the hotel facilities, hours of operation and outlet locations
Maintain diligence to ensure the restaurant area looks inviting for guests
Conform to any State/Federal regulations pertaining to liquor service
Due to the nature of this position, confidentiality is always required
Other duties and responsibilities may be assigned at the discretion of the Restaurant Manager