Senior Warranty Coordinator - Recreational Living

GE Appliances, a Haier company•Elkhart, IN

1d•Onsite

About The Position

At GE Appliances, a Haier company, we come together to make “good things, for life.” As the fastest-growing appliance company in the U.S., we’re powered by creators, thinkers and makers who believe that anything is possible and that there’s always a better way. We believe in the power of our people and in giving them the freedom to explore, discover and build good things, together. The GE Appliances philosophy, backed by three simple commitments defines the way we work, invent, create, do business, and serve our communities: we come together, we always look for a better way, and we create possibilities. Interested in joining us on our journey? The Vendor Chargeback & Warranty Claim Processor is responsible for reviewing, validating, and processing vendor chargebacks, invoices, and warranty claims while ensuring accurate documentation and compliance with warranty policies. This role supports the Warranty team by completing initial claim data entry, validating warranty coverage, assisting with authorizations, and helping facilitate replacement parts or product orders. This position requires strong attention to detail, organization, and communication skills to effectively collaborate with vendors, customers, and internal teams. The ideal candidate brings a customer-focused mindset, a positive and dependable work ethic, and the ability to manage multiple tasks in a fast-paced environment. This role also offers exposure to broader warranty and service operations, with opportunities to expand responsibilities and grow within the organization over time.

Requirements

High school diploma, GED, or equivalent.
1–2 years of experience in administrative support, claims processing, data entry, customer service, or a related field.
Strong attention to detail and organizational skills.
Effective verbal and written communication skills.
Ability to quickly learn new systems, products, and warranty policies.
Team-oriented and customer-focused mindset with a positive, dependable work ethic.
Proficiency with business software such as Microsoft Office, Outlook, Salesforce Service Cloud (or similar CRM), and call center or service systems.
Ability to communicate frequently with vendors, customers, service personnel, and internal stakeholders.
Ability to collaborate with service writers, technicians, and warranty staff to gather missing or corrected documentation.
Basic understanding—or willingness to learn—RV appliances, components, and installation procedures to ensure technician documentation meets warranty standards.
Ability to follow defined processes while managing multiple tasks in a deadline-driven environment.

Nice To Haves

Experience in warranty, service, or claims processing within the RV, appliance, automotive, or manufacturing industries.
Familiarity with vendor chargebacks, return authorizations, or repair/work order processing.
Experience supporting or working with GE Appliances or similar RV appliance product lines.

Responsibilities

Review vendor chargeback (VCB) and invoice submissions to ensure all required documentation and processing criteria are met.
Locate, validate, and reconcile chargeback and invoice information against the original warranty claim.
Perform accurate data entry and maintain organized, complete claim records within internal systems.
Merge and store chargeback and invoice documentation within the corresponding claim file in accordance with company record-retention standards.
Communicate with internal teams, vendors, or customers regarding missing documentation, discrepancies, or claim status updates.
Review submitted warranty claims for completeness, accuracy, and adherence to established policies and procedures.
Enter claim information accurately into Salesforce and related internal systems.
Research claim history and product records associated with coaches or appliances.
Communicate with customers via email regarding claim status, documentation requirements, approvals, and shipping information.
Provide customers with required diagnostic forms and other claim-related documentation.
Assist the Warranty team by preparing claims for review, including validating coverage eligibility and required documentation.
Support the creation of replacement part or product orders and authorization requests within established guidelines.
Escalate complex or high-impact claims to senior team members for evaluation and resolution.
Participate in product training, system training, and warranty policy education.
Attend team meetings and contribute to continuous improvement and process optimization discussions.
Support special projects, customer visits, or other operational needs as assigned.