Senior VoIP Application Engineer

Nextiva

4h•$100,000 - $185,000•Remote

About The Position

Redefine the future of customer experiences. One conversation at a time. At Nextiva, we’re reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation centric platform. Powered by AI, driven by human innovation. Our culture is forward thinking, customer obsessed and built on the belief that meaningful connections drive better business outcomes. Whether it’s through our signature Amazing Service®, the technology we create, or the experiences we cultivate, connection is at the core of who we are. If you’re ready to collaborate with incredible people, make an impact, and help businesses everywhere deliver truly amazing experiences, this is where you belong. Build Amazing. Deliver Amazing. Live Amazing. Be Amazing. We are looking for a highly skilled VOIP Application Engineer to join our team. In this role, you will be responsible for the design, implementation, and maintenance of VOIP (Voice over IP) applications, ensuring their reliability, performance, and scalability. You will work closely with engineering, operations, and product teams to ensure seamless integration of VOIP services and contribute to the development of new voice-related features and products. The ideal candidate will have hands-on experience with VOIP technologies, application troubleshooting, and integration in cloud-based or on-premise environments. A strong understanding of VOIP protocols (SIP, RTP, WebRTC), telephony systems, and the ability to develop and support VOIP applications will be crucial to success in this role.

Requirements

Experience: At least 5 years of experience in VOIP application engineering, including hands-on experience with VOIP technologies such as SIP, RTP, WebRTC, and telephony systems.
Technical Skills:
Strong knowledge of VOIP protocols, including SIP (Session Initiation Protocol) and RTP (Real-Time Protocol).
Experience with VOIP platforms such as Asterisk, FreeSWITCH, or Kamailio.
Familiarity with cloud environments (AWS, GCP, or Azure) and basic networking concepts such as firewalls, NAT, and QoS.
Knowledge of programming languages such as Python, Java, or JavaScript for application development and automation.
Experience with SQL and NoSQL databases for managing voice data.
Understanding of WebRTC and web-based communication protocols is a plus.
Problem Solving: Strong troubleshooting and problem-solving skills with the ability to diagnose and resolve VOIP-related issues quickly.
Communication Skills: Excellent written and verbal communication skills, with the ability to explain complex technical concepts to both technical and non-technical audiences.
Team Collaboration: Proven ability to work well within a cross-functional team environment and collaborate effectively with engineers, product teams, and other stakeholders.
Analytical Mindset: Strong analytical skills and attention to detail, with the ability to assess complex technical challenges and provide practical solutions.
Customer Focused: Ability to understand customer requirements and translate them into reliable, high-quality VOIP applications.

Nice To Haves

Experience with cloud-native technologies, including containers, Kubernetes, and CI/CD pipelines.
Exposure to BroadSoft or BroadWorks platforms.
Familiarity with SIP trunks, media gateways, and IVR systems. Knowledge of networking protocols (TCP/IP, DNS, HTTP/S) and voice quality metrics (MOS, jitter, latency).

Responsibilities

VOIP Application Design & Development: Develop and maintain high-quality VOIP applications that meet customer needs, focusing on reliability, performance, and scalability.
System Integration: Integrate VOIP solutions with third-party systems, ensuring seamless communication between internal and external platforms.
Troubleshooting & Issue Resolution: Provide support for complex VOIP issues, including system failures, call quality problems, and application errors. Work to quickly diagnose and resolve issues.
Collaboration with Teams: Work closely with cross-functional teams, including engineering, product management, and operations, to ensure seamless deployment and operation of VOIP applications.
Testing & Quality Assurance: Test new VOIP features, products, and services, ensuring they meet quality standards before deployment.
Documentation: Create and maintain technical documentation for VOIP applications, including system architecture, troubleshooting guides, and integration processes.
Optimization: Continuously monitor and optimize VOIP applications to improve performance, scalability, and user experience.
Security & Compliance: Ensure VOIP applications meet security standards and compliance requirements.
Customer Support: Assist internal and external teams with troubleshooting, providing solutions, and offering expert guidance on VOIP-related issues.
Innovation: Stay current with emerging VOIP technologies and trends, contributing to the development of new features and improvements to existing applications.

Benefits

Health 🍏 - Multiple health plan options to suit your needs, including medical, dental, vision, and telemedicine coverage
Insurance 💼 - Life, disability, and supplemental indemnity plans
Work-Life Balance ⚖️ - Flexible Time Off (FTO) for salaried employees, PTO for hourly employees, Paid Sick Time (PST), paid parental bonding leave, and paid holidays
Financial Security 💰 - 401(k) with company match, Health Savings Accounts with company contributions, Dependent Care FSA
Wellness 🤸‍ - Employee Assistance Program and comprehensive wellness initiatives
Growth 🌱 - Access to ongoing learning and development opportunities and career advancement

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