Senior Vice President of Operations
About The Position
Overview Why Highmark Residential? Because every position is considered critical to Highmark’s success and reputation, we take care to employ those who aspire to become the best in their field. Those who succeed at Highmark will do so because they enjoy an empowered, challenging, fulfilling, and financially rewarding workplace! Why we need you: The Senior Vice President of Operations (SVP, Operations) is a key member of the Executive Leadership Team responsible for enterprise-wide operational strategy and performance across a geographically diverse multifamily portfolio exceeding 20,000+ units. The SVP establishes the operational vision, drives portfolio-level NOI growth, builds leadership bench strength, and ensures alignment between operations, asset management, capital strategy, and corporate objectives. What Highmark can do for you: Help you achieve your goals by continuous professional development and regular career progression sessions Competitive pay for the market Monthly bonus opportunities for all site associates 30% associate rent discount Medical, Dental & Vision benefits the 1st of the month following 30 days of full-time employment Company-provided life insurance, short-term and long-term disability coverage Flexible Spending accounts 401(k) eligibility after 90 days, with 4% Highmark match Professional Certification & Tuition reimbursement Vacation, Sick and Personal Time off available to use after 90 days 10 paid holidays Paid parental leave
Requirements
- Bachelor Degree in Business, Finance, or related field preferred
- 15+ years of progressive multifamily leadership experience, including executive oversight of large, geographically dispersed portfolios 20,000+ units
- Demonstrated success leading senior operational leaders and building high-performance teams
- Extensive experience overseeing budgeting, forecasting, portfolio analytics, and capital planning
- Experience integrating acquisitions and leading operational due diligence
- Leader of change management, systems implementation, and process transformation initiatives
- Advanced knowledge of property management systems (Yardi or equivalent), revenue management platforms, and operational reporting tools
- Willingness to travel 30–50% to support portfolio and leadership teams
- Ability to conduct onsite property inspections
- Normal range of vision, hearing, and communication required
Nice To Haves
- MBA highly valued
- CAM, CAPS, CPM or other industry credentials valued, not required
Responsibilities
- Own total portfolio operational performance including revenue growth, expense management, margin expansion, occupancy, retention, and resident satisfaction
- Establish scalable operating infrastructure to support acquisitions, new market expansion, and long-term growth initiatives
- Lead and develop Vice Presidents and senior operational leaders; build succession pipelines across regions and talent assessment.
- Drive accountability culture through KPI clarity, scorecards, structured performance reviews, and disciplined execution rhythms
- Partner with Asset Management to influence underwriting assumptions, capital allocation, renovation strategy, and disposition timing
- Serve as executive sponsor for operational technology initiatives, systems optimization, and process automation
- Represent Operations in executive-level ownership meetings, and investor discussions
- Champion company culture, leadership development, and employee engagement initiatives
- Lead enterprise budgeting and forecasting processes and establish portfolio-level financial benchmarks and performance targets
- Provide executive-level reporting and analytics to EVP and CEO around portfolio performance
- Develop high-performing operational leadership bench strength
- Foster a culture of ownership, accountability, continuous improvement, and clear communication
- Partner with HR and Training to design leadership development frameworks Understand and comply with all company policies and procedures as outlined in the Operations Manual and aligned with Highmark’s strategic goals
- Participating in acquisition due diligence and market feasibility assessments
- Provide operational modeling input for new development and value-add strategies
Benefits
- Competitive pay for the market
- Monthly bonus opportunities for all site associates
- 30% associate rent discount
- Medical, Dental & Vision benefits the 1st of the month following 30 days of full-time employment
- Company-provided life insurance, short-term and long-term disability coverage
- Flexible Spending accounts
- 401(k) eligibility after 90 days, with 4% Highmark match
- Professional Certification & Tuition reimbursement
- Vacation, Sick and Personal Time off available to use after 90 days
- 10 paid holidays
- Paid parental leave
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What This Job Offers
Job Type
Full-time
Career Level
Executive
