Senior Vice President of Gaming Operations

Seneca Resorts•Niagara Falls, NY

37d•$1

About The Position

The Senior Vice President of Gaming Operations is responsible for developing and leading the implementation of the Corporation's gaming strategy. This includes working closely with leadership across the organization in Slot Operations, Table Games and the Sportsbook, to ensure every division has what it needs to successfully drive results. The SVP of Gaming Operations will support growth through a variety of methods. All duties are to be performed within the guidelines of the Seneca Gaming Corporation's policies and procedures, Internal Control Standards and objectives.

Requirements

Must be 18 years of age or older upon employment.
Bachelor's degree or equivalent work experience required.
Minimum of twelve (12) years' experience in a progressively increasing leadership capacity in the gaming industry which includes Table Games and Slot Operations required.
Minimum of five (5) of those years in a Director level or above capacity required.
Must have experience working with VIP customers and Player Development.
Extensive knowledge of Slot Technical, Spot Operations, Sportsbook and Table Games Operations.
Experience working in a corporation with multiple properties required.
Must have managerial experience dealing with high limit credit customers.
Must possess an understanding of legal ramifications and implications of various Team Member and customer actions.
Experience creating, developing, implementing service standards.
Experience leading and coaching strong customer service and continuous improvement initiatives.
A demonstrable track record of delivering results including managing change and delivering on challenging hospitality management matters within a suitable business environment.
Must have a proven track record of strong leadership skills and have demonstrated leadership, fairness, and sensibility to the customers and employees.
Outstanding inter-personal skills and an ability to connect with people at all levels to drive successful relationships.
A track record of employee engagement and employee development.
Strong strategic and business planning skills.
Experience creating, measuring and coaching to KPI's.
Must have proficient computer skills, including working knowledge of a casino management system. Microsoft Word, Excel, PowerPoint, and CAD.
Ability to read, analyze and interpret complicated documents, such as technical journals, financial and statistical reports and legal documents with an ability to respond to complaints from customers, regulatory agencies, or members of the business community. Ability to present information to top management, public groups and/or Seneca Gaming Authority.
Must possess and maintain a valid driver's license and be able to substantiate a safe driving record within the parameters acceptable to our liability insurance carrier.
Excellent communication, organizational, and analytical skills required.
Ability to write correspondence and to speak effectively to the public, employees and customers.
Must have the ability to deal effectively and interact well with the patrons and employees.
Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.
Ability to define problems, collect data, establish facts, and draw valid conclusions and provide solutions.
Must demonstrate leadership, fairness, and sensibility to the patrons and employees.
Must possess ability to instill a sense of pride and personal responsibility in subordinate employees.
Must be able to stand, walk, and move through all areas of the casino.
Must bend/lean over gaming table to ensure accuracy of the game.
Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees, and members of the business community in all situations.

Responsibilities

Lead the development and execution of a multi-year and annual strategic plan for gaming operations, in line with the SGC's strategy and property-specific needs.
Develop enterprise-wide slot floor strategy, including game mix, placement and themes.
Collaborate with other functional areas to operate as effectively and efficiently as possible to drive profitability while delivering on the guest brand promise and creating the Best8 hours culture for Team Members.
Develop and lead the implementation of guest service level standards that align with the SGC brand strategy to meet and exceed guests' needs.
Provide strategic leadership to corporate and property functional leaders in the development of key performance indicators and capital expenditure plans, in order to measure progress towards accomplishing Gaming Operations and SGC strategic objectives. Identify any delays and/or risks and recommend corrective actions where necessary, thus ensuring that the SGC delivers its strategy as per the defined targets, timelines and budgets.
Work with corporate marketing team on the development of gaming operations marketing plans to enhance the casinos market position and profitability.
Leverage consolidated buying power of the organization to source products/services for consistency and value to the enterprise across all properties.
Lead the appropriate preventive and corrective maintenance programs as well as the execution of any capital projects in order to ensure that the properties are maintained as per SGC standards and that their asset value is continuously protected.
Lead and monitors the management of gaming operations' pre-openings and stabilization in close collaboration with functional leadership, as well as advise on construction, conversion or refurbishment projects in order to ensure that all plans are met and that all assets reflect the brand standards and their intended positioning.
Promote a culture of high performance and continuous improvement.
Develop sequence of service for all gaming operations to ensure consistent high quality.
Contributes, in collaboration with property leadership, to the identification, evaluation and realization of investment and development opportunities in gaming operations in order to ensure the achievement of SGC's growth agenda.
Direct the development and implementation of SGC's gaming operations department policies, systems, processes, procedures and controls ensuring SGC delivers On the brand promise and operates in compliance with all applicable state, Federal, and SGA regulatory requirements, including employment legislation and financial reporting.
Establish training programs to ensure consistent application of the department SOPs.
In conjunction with property leadership, set limits and track performance on all tables/slots and monitoring that the games are holding at the specified requirements and investigating any substantial variances.
Provide leadership to team members by guiding the Gaming departments in overall improvement, inclusive of revenue generation, participation on promotions and special events, high emphasis on new player acquisition programs/rated play, labor/ expense management, employee engagement, and customer service.
Support internal and external audit teams to ensure risks are identified and controlled effectively. Ensures that crisis management and continuity of business plans are well-developed and well managed, and that colleagues are fully briefed and aware of their responsibilities.
Develop, mentor and train enrolled Seneca Nation members for future senior management positions within the company.
Act as a role model and coach while developing team using a consistent, approachable demeanor and clearly articulating expectations.
Practice, support, and promote the Mission, Vision, and Core Values of Seneca Gaming Corporation. Exemplify SGC's values by consistently demonstrating excellent guest service and professionalism, setting a great example for others.
Oversee departmental administrative matters and ensures HR is consulted as appropriate.
Develop effective communication routines that ensure all Team Members within Gaming Operations and other functional areas across the organization are well informed and have the information needed to be successful.
Ensure effective recruitment, hiring, training, recognition, evaluation, coaching and discipline, terminations and other personnel related issues.
Responsible for ensuring the department adheres to all company policies and internal controls.
Prepare the annual budget and monitors to ensure attainment of goals. Manages labor and scheduling to ensure adequate coverage at all times while minimizing overtime.
Liaise with other department/company management to ensure consistency and smooth flow of information, policies and procedures.
Maintain a strong network of contacts throughout the industry to facilitate both formal and informal gathering of information.
Keep abreast of industry trends, new technology and practices as they relate to his/her area(s) of responsibility.
Must complete all required SGC Training programs within the assigned time frame.
Attend all necessary meetings to stay informed; including company and community meetings.
Oversee an operation that is 24/7 and requires hours that can extend up to sixty (60) hours per week or more, and be inclusive of work weeks that consist of six (6) or seven (7) days. This individual is on-call and requires accessibility 24/7.
Perform any other duties as assigned.