Senior Vice President, Innovation Strategy and Customer Engagement

Mastercard

About The Position

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Senior Vice President, Innovation Strategy and Customer Engagement Who is Mastercard? At Mastercard, we power commerce and empower people building a sustainable world where everyone prospers. At our core, we are a global technology company behind the world's fastest payments processing network. We are also a driver and supporter of commerce globally with diverse businesses in data and services, identity, open banking, security and cyber, amongst others. We believe every employee can be a part of something bigger and change lives and that as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities. Overview Mastercard Foundry is a global innovation group focused on the evolution of technology and consumer trends and the implication of these forces on the payments and commerce industry. Foundry is a collective of interdisciplinary teams powering Mastercard's ability to create and deliver differentiated products, services, and experiences. Within Foundry, the Innovation Strategy and Customer Engagement team: • Develop thought leadership on the future of commerce • Create solution demos, product concepts and prototypes that explore new spaces • Engage customers, partners, and other key audiences in a way that drives commercial deals whilst differentiating Mastercard The primary remit of this role is to lead a broad range of initiatives that positions Mastercard as an innovator in technology and commerce amongst both traditional and new customer segments. Qualified candidates will be able to answer the following questions: • Do you have a deep understanding of emerging technologies and trends that are relevant to commerce? • Can you demonstrate strategic thinking and how that applies to business development activities? • Do you have experience building new concepts and prototypes for future solutions? • Can you work with partners to produce experiential content and thought leadership and connect it to customer segments? Role Your responsibilities will include partnering with subject matter experts across the Foundry, MA products and services, communications, marketing, and account leads to develop innovation narratives and critical insights for our audiences to help drive new opportunities for MA. The right person for this position will demonstrate a high level of creative problem-solving, a strong personal presence, manage change, thrive under pressure, and a focus on execution, details, and organization.

Requirements

15+ years of experience with technology-driven innovation programs, content creation, thought leadership, and strategic communications
Exceptional visionary and concept development skills
Demonstrated ability to communicate complex ideas clearly and compellingly.
Excellent written and verbal communication skills, with a portfolio of writing experience on emerging technologies and trends.
Experience collaborating with designers and developers to build experiential concepts and demos.
Comfort with sales metrics and targets
Can design and track metrics & benchmarking
Highly organized and able to manage multiple priorities.
Self-motivated with a track record of delivering success while operating within a fast-paced team environment.
Strong people leader with the ability to build highly motivated and successful teams.

Responsibilities

Dive deep into the future business landscape using the lens' of emerging technologies and next-gen trends to develop thoughtful, forward-looking hypotheses on the future of commerce
Create future-focused narratives to increase Mastercard's visibility as an innovative technology company and strategic partner with key external stakeholders, including analysts, customers, investors, and partners
Lead the development of technical prototypes and concepts to explore these emerging spaces and transition successful concepts to the Innovation portfolio and product groups using the Studio framework
Partner with IMC to identify opportunities to amplify content via partners, influencers, proprietary events, speaking engagements, and social media
Lead the Mastercard Experience Centers, our engagement platform for immersing customers, partners, and employees in our evolving innovation story. Host over 10,000 customer visits annually and generate or support significant commercial opportunities while enhancing our stakeholders’ perceptions of Mastercard as an Innovator
Deliver presentations on future of commerce and relevant technical trends at key client and industry events
Lead and inspire a geographically distributed team including regional team leads, ensuring alignment with Mastercard’s global innovation strategy balancing regional nuances. Foster a collaborative environment that bridges regional insights with global impact.
Serve as a steward of the Foundry brand, positioning it as Mastercard’s flagship innovation center. Amplify its visibility internally and externally through storytelling, thought leadership, and strategic partnerships. Ensure consistent messaging and value articulation across all regions.
Cultivate a high-performing, inclusive culture that attracts, retains, and develops top talent and builds a strong leadership bench.
Abide by Mastercard’s security policies and practices
Ensure the confidentiality and integrity of the information being accessed
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Benefits

insurance (including medical, prescription drug, dental, vision, disability, life insurance)
flexible spending account and health savings account
paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave)
80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire
10 annual paid U.S. observed holidays
401k with a best-in-class company match
deferred compensation for eligible roles
fitness reimbursement or on-site fitness facilities
eligibility for tuition reimbursement

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