Senior Vice President, Global Services

Workday • Pleasanton, CA

2d • Hybrid

About The Position

Your work days are brighter here. We’re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you’ll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We’re in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you’ll do meaningful work with Workmates who’ve got your back. In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you’ve found a match in Workday, and we hope to be a match for you too. About the Team People Coaching & Development: Our people are our greatest asset, and your success is measured by theirs. Mentorship & Growth: Actively coach directors and individual contributors, creating clear career pathways from entry-level to global leadership. Skill Evolution: Lead the charge in upskilling the workforce for the AI era, ensuring every team member is proficient in using modern tools to enhance their roles. Culture of Fun & Integrity: Build a high-performance environment where feedback is candid, wins are celebrated loudly, and ethical standards are never compromised. About the Role We are looking for a visionary practitioner, high-energy leader to bridge the gap between "what’s possible" and "what’s delivered." As the head of Professional Services Sales and Delivery, you will own the entire services lifecycle—from the initial pitch to the successful handoff. This isn't a "business as usual" role. We need a global strategist and practitioner who views Artificial Intelligence not as a buzzword, but as a fundamental tool to revolutionize how we serve our clients.

Requirements

• 12+ years in Professional Services leadership, overseeing both Sales and Delivery.
• Global Scale: Proven track record of managing multi-regional teams and navigating international markets.
• Productization: Expertise in "productizing" services—creating tiered packages that optimize customer ROI.
• Tech Savvy: Deep understanding of the AI landscape and a history of implementing automation in service workflows.
• Operational Excellence: Master of the "handoff"—experienced in building workflows that bridge Deployment and Support.

Responsibilities

• Strategic Leadership & Global Scaling: Lead and inspire a diverse, global team of service sales executives, consultants, and engagement managers. Drive the transition from bespoke services to scalable service products and packages, ensuring we deliver repeatable, innovative value. Own the P&L for the Professional Services organization, balancing profitability with long-term customer outcomes.
• The AI Transformation: Embrace & Evangelize AI: Actively integrate AI into our delivery methodology to reduce manual effort, predict project risks, and accelerate time-to-value. Develop innovative service offerings that help our customers leverage AI within their own ecosystems.
• Sales & Delivery Alignment: Oversee the "Deal to Delivery" supply chain, ensuring that what Sales promises, Delivery can execute flawlessly. Design and refine optimal handoff protocols between delivery teams and post-deployment/Customer Success teams to ensure zero friction for the client.
• Customer Satisfaction & Quality Excellence: We don't just finish projects; we create advocates. Quality Benchmarks: Establish rigorous Quality Assurance (QA) standards for all global deployments to ensure "First Time Right" delivery. Outcome-Driven Success: Shift the metric from "project completion" to "customer realization of value," ensuring our services directly solve the client's business problems. Feedback Loops: Implement a continuous feedback loop from customers back into our product and sales teams to drive constant improvement.
• Living Our Values: Employees First: You are a mentor at heart. You foster a culture of growth, ensuring our global team feels supported, challenged, and heard. Customer Service & Integrity: You don't just close deals; you build partnerships. You advocate for the customer’s success even when it requires a difficult conversation. Innovation & Efficiency: You are never satisfied with the status quo. You constantly hunt for ways to deliver services more effectively. Profitability & Fun: You understand that a successful business allows us to celebrate our wins. You bring a sense of humor and lightheartedness to the high-stakes world of global services.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees