Senior Vice President - Contract Operations

ServiceSource, Inc • Oakton, VA

1d

About The Position

Make an impact by joining ServiceSource, a champion for people with disabilities. Explore new opportunities! ServiceSource is an organization of talented people who drive innovation, embrace change, and strengthen communities. Primary Duties The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These duties and responsibilities will be rated on the Annual Performance Review. Provide leadership to operations executives and team members in meeting or exceeding contract performance requirements. Ensure adequate staffing, systems and processes are in place. Develop strategic long-range plans to achieve strategic objectives while creating and managing the portfolio’s fiscal operating and capital budget and expenses. In partnership with business development function, drive growth of contract operations for the corporation. Leverage knowledge, experience, and existing customer base to instill a growth mindset within operations staff. Develop functional expertise within staff and other resources to capture new business. Deliver the highest levels of customer service within our operations. Develop relationships with key stakeholders to ensure expected service levels are exceeded. Thoughtfully leverage relationships to position the corporation for future growth. Participate in formulating and administering company policies and developing long-range goals and objectives. Additional Responsibilities Coordinate as appropriate with staff at SourceAmerica and the AbilityOne Commission within operational parameters and to continue to position the corporation as a leader in the AbilityOne Program. Coordinate with Risk and Compliance and Rehabilitation departments to ensure AbilityOne compliance requirements are met or exceeded. Continue to enhance awareness and accountability for these requirements across contract teams. Ensure strong partnership and collaboration with Human Resources, Rehabilitation and Business Development departments. Ensure strong partnership with Contract Administration function to safeguard the corporation and properly manage contract, operational, and financial risk. Drive continued development of staff across teams to ensure pipeline of talent within the organization. Lead the development of plans for the most efficient use of all operational employees. Determine responsibilities of assigned organization and staff positions to accomplish business objectives. Establish and maintain comprehensive system of service and quality control standards across operations. Develop and implement budget and cost controls for ServiceSource operations. Monitor project programmatic and financial performance; implement strategies and actions to modify, maintain and enhance programmatic outcomes. Review operating reports and direct the resolution of operational problems to ensure minimum costs and prevent operational delays. Supervise, train and ensure that all assigned employees are aware of and comply with company, government, and customer policies, procedures, and regulations. Monitor and review annual project budgets, periodic forecasts and financial results. Performs related duties and responsibilities as assigned/requested.

Requirements

• Bachelor's degree in business management (MBA) or related technical field required.
• Fifteen years’ experience in supervision and management of professional staff and a record of progressively more responsible management positions is preferred.
• Ten years’ experience in Government Contracting, pricing and administration is required.
• A minimum of 10 years’ experience with organizational development and customer outsourcing is preferred.
• Ten years’ experience in Facilities Operations and Maintenance and Computerized Maintenance Management Systems is preferred.
• Current TS/SCI clearance or the ability to obtain is required.
• An experienced leader with a passion to create opportunities for individuals with disabilities.
• An energetic, forward-thinking and creative individual with high ethical standards and an appropriate professional image.
• A strategic visionary with sound technical skills, analytical ability, good judgement and strong operational focus.
• A well-organized and self-directed individual who is a team builder.
• An intelligent and articulate individual who can relate to people at all levels of an organization.
• A talented and skilled business writer with demonstrated experience in proposal development, report writing and customer deliverables.
• Strong knowledge of BOS services including providing mechanical, electrical, plumbing, custodial, grounds maintenance, mailroom operations, logistics, conference center management, contact centers and subcontract management.
• Demonstrated experience in developing budgets and forecasts with associated financial analysis.
• A skilled negotiator with demonstrated ability to fully represent ServiceSource's interests to external customers.
• A well-rounded knowledge of government and commercial outsourcing service contracting environments.
• Ability to read, analyze, interpret and prepare operating and contractual documents
• Ability to work effectively as a supervisor and peer to accomplish necessary work.
• Effective internal and external customer relations skills; ability to participate in and respond effectively to sensitive inquiries, negotiations, complaints, and team activities.
• Ability to make effective presentations on complex topics to the Board or other stakeholder groups.
• Requires personal computer (PC) knowledge leading to proficiency in various software and/or spreadsheet operations

Nice To Haves

• Master's degree in business management (MBA) or related technical field is preferred.
• A degree can be substituted with extensive government contracting and outsourcing experience.
• Professional Engineer License is strongly preferred.
• Knowledge of mail services, logistics, document management and other administrative support services is a plus.
• Knowledge of Food Service operations is a plus.

Responsibilities

• Provide leadership to operations executives and team members in meeting or exceeding contract performance requirements.
• Ensure adequate staffing, systems and processes are in place.
• Develop strategic long-range plans to achieve strategic objectives while creating and managing the portfolio’s fiscal operating and capital budget and expenses.
• In partnership with business development function, drive growth of contract operations for the corporation.
• Leverage knowledge, experience, and existing customer base to instill a growth mindset within operations staff.
• Develop functional expertise within staff and other resources to capture new business.
• Deliver the highest levels of customer service within our operations.
• Develop relationships with key stakeholders to ensure expected service levels are exceeded.
• Thoughtfully leverage relationships to position the corporation for future growth.
• Participate in formulating and administering company policies and developing long-range goals and objectives.
• Coordinate as appropriate with staff at SourceAmerica and the AbilityOne Commission within operational parameters and to continue to position the corporation as a leader in the AbilityOne Program.
• Coordinate with Risk and Compliance and Rehabilitation departments to ensure AbilityOne compliance requirements are met or exceeded.
• Continue to enhance awareness and accountability for these requirements across contract teams.
• Ensure strong partnership and collaboration with Human Resources, Rehabilitation and Business Development departments.
• Ensure strong partnership with Contract Administration function to safeguard the corporation and properly manage contract, operational, and financial risk.
• Drive continued development of staff across teams to ensure pipeline of talent within the organization.
• Lead the development of plans for the most efficient use of all operational employees.
• Determine responsibilities of assigned organization and staff positions to accomplish business objectives.
• Establish and maintain comprehensive system of service and quality control standards across operations.
• Develop and implement budget and cost controls for ServiceSource operations.
• Monitor project programmatic and financial performance; implement strategies and actions to modify, maintain and enhance programmatic outcomes.
• Review operating reports and direct the resolution of operational problems to ensure minimum costs and prevent operational delays.
• Supervise, train and ensure that all assigned employees are aware of and comply with company, government, and customer policies, procedures, and regulations.
• Monitor and review annual project budgets, periodic forecasts and financial results.
• Performs related duties and responsibilities as assigned/requested.

Benefits

• Health coverage for you and your family through Medical, Dental, and Vision plans.
• Financial protection with 100% company paid Disability, Life, Accidental Death & Dismemberment insurance.
• A 403(b)-Retirement plan in which the company matches dollar for dollar on a generous percentage matching up to 3% of your contribution.
• Tax advantages through Flexible Spending and Health Savings accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars.
• To help you manage your work and life needs, we offer an Employee Assistance Program, Wellness Program, and Tuition Assistance.
• A generous paid time-off program in which the benefits increase based on your tenure with the company.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior