Senior Vice President, Operations

goop•Santa Monica, CA

1d•$275,000 - $300,000•Hybrid

About The Position

The SVP, Operations leads the company’s Operations function, driving the development and execution of the operational strategy to deliver strong performance and scalable growth. This role oversees Goop’s end‑to-end supply chain, production, fulfillment, logistics, and overall operational performance across verticals. This role may also have initial oversight over the company’s product development function on an interim basis. Key responsibilities include shaping and executing the operational strategy, managing supply chain execution, driving efficient fulfillment across all channels, and owning COGS and ops-driven financial results.

Requirements

Experience: 15+ years of progressive experience in supply chain, logistics, or operations management, preferably within the beauty, skincare, personal care, fashion and/or luxury CPG industries. Demonstrated experience managing operations and performance with 3PL partners to ensure service-level compliance, efficiency and cost optimization.
Leadership: Minimum of 5+ years in a senior leadership role, with a proven track record of leading teams and driving cross-functionally influence
Technical Skills: Strong experience with ERP systems, advanced planning systems, and data and analytics platforms
Education: Bachelor’s or Master’s degree in Supply Chain, Operations Management, Business, or a related field.
Skills: Strong analytical capabilities, financial acumen (COGS, P&L), and experience with , DTC, wholesale and retail distribution.

Responsibilities

Build and execute a long‑term operational strategy that aligns with company growth goals, supports new product launches, and enables efficient omnichannel distribution
Build, lead and mentor a high-performing team
Establish a culture of accountability, excellence, and continuous improvement
Oversee all sourcing, procurement, and production activities with co‑manufacturers & suppliers, ensuring quality, performance, and on‑time delivery.
Own supplier strategy, negotiation, and relationships, including risk mitigation and contingency planning.
Pursue continuous margin improvement opportunities, lead time reduction and quality improvement initiatives
Ensure compliance with product safety, quality, and regulatory guidelines
Manage all aspects of 3PL partnerships, including contract negotiation, SLA adherence, KPI reporting, cost management and continuous improvement initiatives
Ensure world‑class fulfillment and customer experience across DTC, wholesale, and retail distribution channels
Oversee inbound and outbound logistics, including freight, customs, and transportation carrier performance
Optimize transportation costs, delivery speed, and service levels.
Work closely with the executive team to support operational readiness for company milestones and revenue goals.
Collaborate with cross-functional counterparts to enable seamless launch of new products
Support the enterprise-wide performance and optimization of Goop’s ERP by partnering on system & process optimization, troubleshooting and training & documentation in collaboration with the Finance and Technology teams
Drive financial performance by managing P&L, cost-reduction initiatives, and operational KPIs
Own COGS management, driving initiatives that improve margin while maintaining quality and brand experience
Partner with Finance to develop accurate forecasts, budgets, demand planning models, and inventory strategies