Senior Vice President, Client Service Executive Manager
About The Position
At BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world's investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance - and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary. We're seeking a future team member for the role of Senior Vice President, Client Service Executive Manager to join our Buyside Trading Solutions team. This role is located in New York, NY or Boston, MA. In this role, you'll make an impact in the following ways:
Requirements
- Bachelor's degree or the equivalent combination of education and experience required.
- 10+ years of relevant experience, with at least 1-3 years of management experience, preferred.
- Demonstrated project management skills, client management and oversight experience, and ability to drive initiatives forward.
- Strong understanding of asset classes, trading lifecycle, US / global capital markets and financial instruments.
- Excellent written and oral communication skills.
- Proficiency in Microsoft Excel, PowerPoint, Word, JIRA, Confluence and other project planning tools.
- Strong time management and prioritization skills, including the ability to work across multiple workstreams with short lead times in a fast-paced environment.
Nice To Haves
- FINRA SIE or Series 7 preferred but not required.
Responsibilities
- Drive end to end client service delivery model for Buy-Side Trading Solutions clients, working with clients to resolve complex issues across Buy-Side Trading products and services, manage issues / incidents, and act as the central point of contact for clients and internal partners.
- Monitor and ensure execution of service commitments and evolve the client service model in partnership with key client counterparts and internal stakeholders.
- Consult on and participate in client servicing activities related to sales support, including creation of RFP responses, due diligence questionnaires, client visits, etc.
- Enhance existing processes across the client delivery lifecycle, and develop and internal and external collateral, including but not limited to, operational procedures, operating models, playbooks, etc.
- Work with client counterparts and BNY stakeholders from Product, Engineering, Trading, and other internal partners like Risk, Compliance, Controls and Legal, to design and manage end-to-end client implementation plans.
- Provide oversight and monitoring of client implementations and ongoing client servicing through status reporting, issue tracking and escalations.
- Oversee, direct, motivate, and develop junior Client Services staff, maximizing their individual contribution, their professional growth and their ability to function effectively.
Benefits
- BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy.
- We provide access to flexible global resources and tools for your life's journey.
- Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Industry
Securities, Commodity Contracts, and Other Financial Investments and Related Activities
Number of Employees
5,001-10,000 employees
