Senior Vice President, Client Service Manager

BNY Mellon • Houston, TX

5d

About The Position

Senior Vice President, Client Service Manager - CLO/Structured Debt At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators and champions, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary. We’re seeking a future team member for the role of Senior Vice President, Client Service Manager to join our Structured Debt Client Platform team. This role is located in Houston, TX. In this role, you’ll make an impact in the following ways: Manages multiple client service teams responsible for providing quality support to clients with transactions and resolving operational issues daily. Maintains familiarity with industry best practices and seeks opportunities to implement as appropriate. Sets policies and procedures for teams managed. Contributes to the development of strategic initiatives that are designed to improve the overall client service experience and improve team productivity and quality. Resolves highly complex or non-routine issues or inquiries from senior-level or key individuals at clients, as needed. Maintains relationships with business leaders to report client trends and needs. May provide forward-looking insight on client issues and trends to drive future revenue growth. Provides strategic guidance on internal activities and initiatives designed to improve the client experience. Determines needed improvements through review and analysis of problems reported. Recruits, directs, motivates, and develops staff, maximizing their individual contribution, their professional growth and their ability to function effectively with their colleagues as a team. Manages multiple client service/support teams. Responsible for the achievement of multiple team goals and objectives, talent management and supervision of team members. Teams support multiple, complex client accounts

Requirements

• Bachelor’s degree or the equivalent combination of education and experience is required with an MBA preferred.
• 7-10 years of total work experience with at least 3 years of management experience preferred.
• Experience in an operational area and/or client services preferred.
• Strong background in Structured Finance (ideally in CLO’s), Fund Administration and/or Alternative Asset management is strongly preferred.
• Client Service/Operations experience within financial services is strongly preferred.
• Corporate Trust background preferred.
• Strong background in engaging institutional clients to grow revenue and/or deliver against service obligations is strongly preferred.
• Strong data analysis and problem-solving skills to review test results versus expected results is strongly preferred.
• Experience in managing teams with 7+ people are strongly preferred.

Responsibilities

• Manages multiple client service teams responsible for providing quality support to clients with transactions and resolving operational issues daily.
• Maintains familiarity with industry best practices and seeks opportunities to implement as appropriate.
• Sets policies and procedures for teams managed.
• Contributes to the development of strategic initiatives that are designed to improve the overall client service experience and improve team productivity and quality.
• Resolves highly complex or non-routine issues or inquiries from senior-level or key individuals at clients, as needed.
• Maintains relationships with business leaders to report client trends and needs.
• May provide forward-looking insight on client issues and trends to drive future revenue growth.
• Provides strategic guidance on internal activities and initiatives designed to improve the client experience.
• Determines needed improvements through review and analysis of problems reported.
• Recruits, directs, motivates, and develops staff, maximizing their individual contribution, their professional growth and their ability to function effectively with their colleagues as a team.
• Manages multiple client service/support teams.
• Responsible for the achievement of multiple team goals and objectives, talent management and supervision of team members.
• Teams support multiple, complex client accounts

Benefits

• BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy.
• We provide access to flexible global resources and tools for your life’s journey.
• Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive