Senior UX Strategist

TEKsystems•Berwyn, IL

2d•$97,600 - $146,400•Remote

About The Position

One North is a digital experience agency that combines curiosity, scale, and agility to shape the future. As part of TEKsystems, a leading provider of business and technology services, we offer boutique solutions to solve complex problems. Our multidisciplinary teams of strategists, designers, and technologists excel in research and discovery, experience strategy, design, experience management, and technology implementation. Whether clients are establishing a vision for an experience or optimizing an existing one, we help businesses understand their audiences, design experiences, maximize technology, and bring their digital ideas to life. The world’s most successful companies rely on us to forge the future through electrifying work that sparks innovation and drives results. Here’s what the opportunity supported through our TEKsystems Global Services (TGS) Talent Acquisition Team requires: Position Overview One North is looking to add a Senior UX Strategist to our open, inclusive, and collaborative team. In this role, you’ll be on the front lines helping our clients plan, create, and deliver digital experiences. Ideally, you have strong and demonstrated UX chops (research, design, and prototyping), collaboration, and consulting skills. You excel at conducting just enough research before moving into iterative ideation through concepts and wireframes. As part of our multidisciplinary strategy team, you’ll be at the center of projects and connected all the way through from concept to execution. This role will ideally be based in the Chicagoland area, but we are open to remote locations across the U.S.

Requirements

4 or more years of professional agency or consulting experience preferred
Bachelor’s degree preferred
Agile and lean product design experience preferred
Strong presentation skills, experience communicating and visualizing complex and abstract ideas and concepts, storytelling, and presenting to executive-level stakeholders
Excellent verbal and written communication skills
Expert command of usability heuristics, HCI, and UX best practices
Demonstratable experience solving a range of UX problems across a variety of projects
Working knowledge of design and collaboration software (i.e., Figma, Miro, Teams, Confluence, etc.)
Experience drafting and conducting usability testing sessions, synthesizing findings, and translating them into actionable tactics
Experience partnering with technical architects and writing functional specifications
Familiarity with content management systems (i.e., Sitecore, WordPress, Adobe Experience Manager) is a plus
Ability to travel to client sites and projects, up to 15% of the time
Portfolio of recent work showing process and deliverables required

Nice To Haves

Agile and lean product design experience preferred
Familiarity with content management systems (i.e., Sitecore, WordPress, Adobe Experience Manager) is a plus

Responsibilities

Work across a spectrum of large and small-scale digital communications, websites, enterprise applications, and product engagements.
Work on multiple clients and/or internal projects at a time by prioritizing your efforts with your project leads or manager.
Represent the voice of the user, ensure the solution is effective, engaging, usable, consistent, and aligned with the client's business goals and end user needs.
Work within the unknown and discovery phases of engagements to set-up solution concepting and definition.
Lead design thinking, user centered design methods, research, and testing; know when to utilize them in your design process as well as advocate for and educate about them.
Execute UX research methods as part of the design process, including interviews, surveys, heuristic analysis, usability testing, A/B testing, and analytics analysis and utilize findings to drive design decisions.
Develop user personas and journey maps that build empathy by illustrating user behaviors, preferences, needs, and pain points alongside other Strategists.
Create storyboards, user flows, diagrams, system maps, detailed information architecture, and taxonomies.
Iterate on solutions and create detailed wireframes and functional specifications, by laying the strategic foundational structure of a website's components and page types (mobile and responsive views).
Leverage and expand upon an existing design system/site structures.
Drive quality of the solution and its impact. Know when to abandon or rework the plan. Take and push for design risks, push past the obvious.
Design solutions that balance user frictions and needs with our client's business goals, market viability, and technical feasibility.
Present your work to clients and internal stakeholders, communicate complex ideas visually and verbally, use storytelling, seek feedback, and facilitate collaboration.
Foster strong client relationships on UX Strategy projects by leading client workshops, facilitating working sessions, and adjusting your approach when necessary to help you accomplish your goals and outputs.
Receive and facilitate client feedback, know how and when to defend design decisions and articulate decision trade-offs.
Drive collaboration for yourself and others by engaging with multi-disciplinary internal teams, clients, end users, and third parties/consultants.
Pay close attention to interpersonal relationships and their effect on the working environment and project quality.
Stay on top of UX and industry trends to drive your career development and share your learnings with other UX Strategists during UX team time or through thought leadership.
Bring a strong and informed point of view of the design process and advocate internally for process, project, tool, and agency improvement.
Contribute to our culture of feedback and act as a mentor to junior team members, modeling the behaviors and characteristics of a leader.
Demonstrate exploration and integration of AI tools to accelerate your work.