UX Strategist

Blenderbox

7d•$115,000 - $150,000•Remote

About The Position

Blenderbox is seeking a UX Strategist to lead experience strategy for complex, policy-driven digital projects. This role is responsible for shaping how information, interactions, content, and underlying systems come together to create clear, usable, and trustworthy digital services. As a UX Strategist at Blenderbox, you will work across multiple client projects—often in government, education, and other regulated environments—partnering closely with project managers, designers, and engineers to translate requirements into cohesive UX and content strategies that are grounded in real technical constraints. This is a strategy-led, project-based full-time role within our agency practice. It is not a UI-first design role and is not tied to a single product.

Requirements

Significant experience (typically 8+ years) in UX strategy, experience design, or a related discipline
A portfolio or body of work demonstrating experience strategy, systems thinking, and UX decision-making (not just visual design)
Strong experience conducting stakeholder research and synthesizing qualitative inputs into actionable strategy
Demonstrated ability to define information architecture and content models for complex systems
Experience shaping UX strategy for CMS-backed and data-driven digital systems, including administrative or operational interfaces
Working knowledge of how content models, data structures, roles, permissions, and system constraints influence user experience
Comfort collaborating across UX, design, and technical domains
Strong communication skills, including presenting strategy to non-design stakeholders
Familiarity with accessibility standards and inclusive design practices

Nice To Haves

Experience working in government, education, healthcare, or other regulated environments is a plus

Responsibilities

Lead stakeholder research, discovery interviews, and requirements gathering to inform UX and experience strategy
Synthesize user needs, business goals, policy constraints, and technical considerations into clear experience direction
Define experience principles, success criteria, and structural approaches for digital products and services
Develop and own UX artifacts including personas, user journeys, service blueprints, workflows, and information architecture
Define content strategy as part of the overall UX approach, focusing on content structure, hierarchy, sequencing, and clarity
Create and document content models that support scalable, reusable, and accessible user experiences
Define UX and content strategies that account for underlying data models, CMS structures, system integrations, and technical constraints
Shape UX strategy for CMS-backed and data-driven digital systems, including public-facing experiences and supporting administrative or operational interfaces
Collaborate with UX/UI Product Designers to ensure design systems and component patterns align with experience strategy, content models, and system requirements
Review and guide design work to ensure usability, accessibility, and alignment with requirements and constraints
Collaborate with engineers and technical leads to ensure UX and content strategies are feasible and well-integrated into technical solutions
Participate in client workshops and presentations, clearly communicating experience decisions, tradeoffs, and rationale