Senior UX Strategist [Contract]

Blenderbox

7d•Remote

About The Position

We maintain a roster of trusted, experienced contractors we collaborate with across projects. This role is part of that ongoing talent pool, and qualified candidates may be contacted for future engagements as project needs arise. Blenderbox is seeking a Senior UX Strategist (Contract) to lead experience strategy for complex, policy-driven digital projects. This role is for a seasoned practitioner who can independently define UX and content strategy, navigate ambiguity, and guide multidisciplinary teams through digital transformation work. As a Senior UX Strategist at Blenderbox, you will work across multiple client projects—often in government, education, and other regulated environments—partnering closely with project managers, designers, and engineers to translate requirements into cohesive UX and content strategies that are grounded in real technical constraints. This is a contract, project-based role within our agency practice. It is not a UI-first design role and is not tied to a single product.

Requirements

Significant experience (typically 10+ years) in UX strategy, experience design, or a related discipline
Demonstrated experience owning UX strategy for complex, CMS-backed and data-driven digital systems
Strong background in information architecture, content modeling, and system-level UX thinking
Proven ability to operate independently and lead strategy without close oversight
Comfort navigating policy-driven, regulated, or enterprise environments
Strong client-facing communication skills, including facilitating workshops and presenting strategy
Working knowledge of how content models, data structures, roles, permissions, and system constraints influence user experience
Familiarity with accessibility standards and inclusive design practices
Experience creating UX and content strategy artifacts (journeys, IA, content models, conceptual frameworks)
Familiarity with CMS platforms and how content and data structures are implemented in digital products
Comfort working in iterative, project-based delivery environments
Ability to engage meaningfully in technical conversations

Nice To Haves

Experience working with government, education, or other public-sector clients is strongly preferred

Responsibilities

Own experience strategy end-to-end across complex digital projects
Lead stakeholder research, discovery interviews, and requirements gathering in ambiguous or politically complex environments
Synthesize user needs, business goals, policy constraints, and technical realities into clear, defensible experience strategy
Define experience principles, success criteria, and structural approaches that guide design and delivery
Develop and own UX artifacts including personas, user journeys, service blueprints, workflows, and information architecture
Define content strategy as part of the overall UX approach, focusing on structure, hierarchy, sequencing, and clarity
Create and document content models that support scalable, reusable, and accessible user experiences
Define UX and content strategies that account for underlying data models, CMS structures, system integrations, and technical constraints
Shape UX strategy for CMS-backed and data-driven digital systems, including public-facing experiences and supporting administrative or operational interfaces
Collaborate with UX/UI Product Designers to ensure design systems and component patterns align with experience strategy, content models, and system requirements
Provide strategic guidance and quality oversight throughout design and implementation
Collaborate with engineers and technical leads to anticipate risks and ensure strategies are feasible and sustainable
Lead or co-lead client workshops and presentations, clearly communicating recommendations, tradeoffs, and rationale