Senior UX Researcher

Anaplan • New York, NY

10h • Onsite

About The Position

At Anaplan, we are a team of innovators focused on optimizing business decision-making through our leading AI-infused scenario planning and analysis platform so our customers can outpace their competition and the market. Our customers rank among the who’s who in the Fortune 50. Coca-Cola, LinkedIn, Adobe, LVMH and Bayer are just a few of the 2,400+ global companies who rely on our best-in-class platform. Our Winning Culture is the engine that drives our teams of innovators. We champion diversity of thought and ideas, we behave like leaders regardless of title, we are committed to achieving ambitious goals, and we love celebrating our wins – big and small. Supported by operating principles of being strategy-led, values-based and disciplined in execution, you’ll be inspired, connected, developed and rewarded here. Everything that makes you unique is welcome; join us and let’s build what’s next - together! Anaplan is looking for a UX Researcher to join our global UX team and help shape the future of our products. You’ll be based in our New York City office, collaborating closely with team members across our London, San Francisco, and New York locations. As part of our Global Product and Technology organization, you’ll play a key role in delivering critical insights that support product innovation and strategic business goals. Now is an exciting time to join our global User Experience team of designers and researchers. We advocate for the user experience across our ecosystem by enabling data-driven decisions rooted in a deep understanding of user needs, behaviors, and pain points. Our mission is to drive customer delight and create that powerful ‘aha’ moment for users discovering what’s possible with Anaplan. Your primary responsibility will be to uncover deep insights about our users and communicate these effectively through compelling storytelling that builds empathy and inspires action. You’ll partner with cross-functional teams to ensure that research findings lead to real change—running workshops, generating artifacts, and embedding research into the product development process.

Requirements

• 4+ years of experience leading UX research projects from inception to delivery, using both generative and evaluative methods.
• Passion for analyzing qualitative and quantitative data to uncover insights and drive impactful decisions.
• Skilled in usability testing, interviews, journey mapping, persona development, and survey creation.
• Ability to deliver both tactical and strategic recommendations using creative and engaging communication formats.
• Highly organized, analytical, and methodical—committed to improving quality through user research.
• Strong communicator and collaborator, able to present findings persuasively and build alignment across teams.

Nice To Haves

• Degree in Human-Computer Interaction, Cognitive Psychology, or a related social science discipline.
• Experience in B2B or SaaS environments, especially on complex product initiatives.
• Exposure to Artificial Intelligence applications or research.
• Familiarity with enterprise SaaS, financial systems, or planning software.
• Willingness to travel within the UK and occasionally abroad.

Responsibilities

• Collaborate with designers and product managers to determine research objectives.
• Prepare research plans, define metrics and outcomes, and execute user studies.
• Recruit and schedule participant sessions, managing incentives and logistics.
• Conduct research using methods such as moderated interviews, usability testing, card sorting, workshops, and surveys.
• Use storytelling and creative delivery formats to share findings and help teams prioritize design decisions and product requirements.
• Analyze data from diverse sources such as usage analytics, customer satisfaction surveys, and support tickets to generate insights.
• Create compelling outputs such as task flows, personas, journey maps, and research reports.
• Contribute to evolving our research processes, tools, and ways of working.
• Support and educate designers and product managers on research methods, benefits, and applications.

Benefits

• Equitable benefits and all privileges of employment (for individuals with disabilities).
• Reasonable accommodation to participate in the job application or interview process, perform essential job functions (for individuals with disabilities).

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees