Senior UX Researcher, Central Learning Solutions (CLS), Technology

Amazon • Bellevue, WA

2d

About The Position

Revolutionizing the storytelling experience is just part of an Central Learning Solutions (CLS) UX Researcher's daily to-do list. You'll design and conduct comprehensive user studies to uncover deep insights about learner behaviors and preferences. You are customer obsessed, and every research question you pursue will be driven by your profound understanding and curiosity about the customer experience. Just when it seems that a product is understood, you will devise a new study to uncover hidden user needs. You immerse yourself in the customer experience and the world around you to uncover insights and drive meaningful innovations. As an expert in research methodologies, you guide teams to valuable discoveries, leaving no question unasked; you're passionate about uncovering both the overarching patterns and the nuanced details. The passion of synthesizing findings is matched only by the excitement of sharing actionable insights with your team. You're eager to refine your research techniques and expand your analytical toolkit, but it's the collaborative journey of discovery with your team that truly motivates you. At Central Learning Solutions, we believe learning has the power to transform lives. It is why we work with some of the world’s leading learning creators to produce and share the right training with our 1+millions global employees. We are dreamers and inventors who come from a wide range of backgrounds and experiences to empower and inspire each other. Imagine your future with us.

Requirements

• 5+ years of proven success leading User Research projects with demonstrated impact experience
• Experience with all aspects of research (study design, recruiting, moderation, analysis, reporting)
• Experience in leading User Research projects with demonstrated impact
• Have a portfolio demonstrating past work experience and deliverables (e.g., study plans, reports, personas)
• Bachelor's degree in HCDE, Human Factors, Cognitive Psychology, or a related field
• Experience working with interdisciplinary teams to execute product design from concept to production
• Experience that includes strong analytical skills, attention to detail, and effective communication abilities, or experience in managing and troublshooting network
• Experience handling ambiguous or undefined challenges through strong problem solving abilities
• 10+ years of planning, designing, developing and delivering consumer software experience

Nice To Haves

• Master's degree in Human Factors, HCDE, Cognitive Psychology or equivalent

Responsibilities

• Own all aspects of the user research (study design, recruiting, moderation, analysis, reporting, communicating)
• Evaluate which user research methodology approaches work, and which don’t
• Design and conduct a wide spectrum of studies, ranging from quick usability tests on UserTesting in order to uncover friction in the user experience to diary studies on dScout and foundational interviews to uncover people's core needs, motivations, and goals
• Experiment with and integrate AI technologies throughout the research process and product development lifecycle, such as building storyboards and prototypes, and using AI to support research tasks
• Become a domain expert in the entertainment and media industry through use of prototypes and complementary products, as well as reviewing industry trends to develop a deep product intuition that guides your research
• Communicate the results of your research and the impact on product, and future user research

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees