Senior UX Researcher (Quantitative & Evaluative Focus)

Motorola Solutions•Chicago, IL

2d•$130,000 - $170,000•Remote

About The Position

This is a unique opportunity to lead evaluative and measurement-focused UX research within mission-critical environments. You will design and execute studies that demonstrate the impact of research on product, design, and business outcomes, while shaping how behavioral insights inform strategy.

Requirements

6+ years of hands-on experience conducting research in large matrixed organizations and complex product structures, with at least 2 years of experience managing junior to mid-level researchers.
Masters Degree in Human-Computer Interaction (HCI), Psychology, Sociology, Statistics, or a related field.
Expert at establishing and scaling a company-wide metrics practice. You have a clear history of leveraging experience metrics to define product success and deliver measurable, user-centric improvements.
Proven expertise in defining and tracking the business impact of a UX Research team. You consistently link changes in user metrics (behavior, satisfaction) directly to measurable financial or strategic returns, making the value of research undeniable.
Expert in utilizing both behavioral and attitudinal data to extract insights. Proficient in experimental design, survey methodology, and advanced statistical analysis.
Expert with tools like Pendo and Qualtrics .
Proven experience planning, recruiting for, and conducting a range of in-person research, including ethnographic-style fieldwork, contextual inquiries in users' natural environments, and on-site usability testing.
A portfolio of work that showcases your ability to integrate diverse data sources to answer complex research questions and drive impact.
You don't just answer the questions you're given; you identify the right questions to ask to move the business forward. You are a self-starter with a proven record of launching initiatives independently and with minimal supervision
Proven experience in planning and executing iterative, rapid-cycle research that is seamlessly integrated into the product development process, informing design and engineering decisions.
Leverage an understanding of MSI’s strategic vision and market trends to develop a research roadmap that not only aligns with but actively shapes and drives product goals and priorities.
You are a gifted storyteller who can distill complex information into clear, concise, and persuasive narratives for any audience.
Flexibility to work in USA Central Time (CT).
Legal authorization to work in the U.S. indefinitely is required.
Bachelors degree with 11+ years of UX Research experience

Nice To Haves

Experience with data manipulation (SQL, Python) or statistical software (R, SPSS) is a plus.
Advanced degree (Ph.D.) in Human-Computer Interaction (HCI), Psychology, Sociology, Statistics, or a related field.
Experience working in a fast-paced, agile environment.
Experience mentoring or managing other researchers.
Willingness to travel internationally to our UK, US, and Poland offices several times per year.

Responsibilities

Establish a UX Metrics Practice: Define, implement, and own the key performance indicators (KPIs) and metrics for user experience. This includes establishing frameworks for measuring usability, satisfaction (e.g., SUS, CSAT), and task success.
Lead Quantitative Research: Design, launch, and analyze large-scale quantitative research studies, including surveys, A/B tests, and behavioral data analysis from product analytics platforms.
Champion Qualitative Rigor: Lead and execute foundational and evaluative qualitative research, including in-depth interviews, contextual inquiries, and usability testing.
Synthesize and Triangulate: Masterfully weave together quantitative and qualitative data to create a holistic, comprehensive understanding of our users. You will be responsible for telling the full story, connecting the "what" from analytics with the "why" from qualitative insights.
Strategic Influence: Translate research findings into actionable, strategic recommendations that directly inform product roadmaps, design decisions, and business strategy.
Stakeholder Collaboration: Partner closely with leaders in Product Management, Design, Engineering, and Data Science to identify research needs, align on priorities, and drive user-centered outcomes.
Mentorship & Advocacy: Act as a thought leader and mentor for UX research within the company. Educate and empower team members to apply research best practices and develop a deeper appreciation for both quantitative and qualitative methods.
Communication & Storytelling: Create and deliver compelling presentations and reports that bring user stories and data to life for a variety of audiences, from individual contributors to the executive leadership team.