Quantitative UX Researcher, Product Policy

OpenAI • San Francisco, CA

3d • Hybrid

About The Position

The Product Policy team is responsible for the development, implementation, enforcement, and communication of the policies that govern the use of OpenAI’s services, including ChatGPT, GPTs, the GPT Store, and the OpenAI API. The team is instrumental in developing policy frameworks and strategic priorities that enable both innovative and responsible use of AI so that our groundbreaking technologies truly benefit all people in pursuit of our mission. As a Quantitative UXR and early member of the Measurement team within Product Policy, you will help ensure a data-driven policy development culture at OpenAI. You will leverage data on user expectations and behavior to define short- and long-term policy priorities, analyze trade-offs, and define “north star” metrics that measure the success of our policies and enforcement efforts. This role is based in San Francisco, CA. We use a hybrid work model of three days in the office per week and offer relocation assistance to new employees.

Requirements

• 7+ years of experience in a quantitative role navigating highly ambiguous environments, ideally as a founding user experience researcher or research scientist
• Strategic insights that extend beyond the paradigm of statistical significance testing
• An interest in user behavior and identifying optimized approaches to hard problems
• Excellent communication skills, with the ability to engage product managers, engineers, researchers, and executives alike

Nice To Haves

• A background in social science, economics, psychology, developmental psychology, and/or cognitive neuroscience
• Familiarity with major AI policy questions facing the company and the world

Responsibilities

• Embed as a member of the Product Policy team, applying insights about users to the full lifecycle of policy development, implementation, and enforcement
• Collaborate cross-functionally across the organization, including with Safety Systems, Intel & Investigations, and Global Affairs, to coordinate research and insights
• Establish a user-centric policy development culture by driving the definition, tracking, and operationalization of policy-success metrics
• Develop and socialize analyses and reports that enable the team and company to answer policy-related data questions

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees