Senior UX Program Manager

Chewy•Boston, MA

18h•Hybrid

About The Position

Chewy is seeking a Senior UX Program Manager to join the Design and Research Operations team, with a focus on UX research operations, organization-wide process improvement, and design operations support. This role will be based in either Bellevue, WA or Boston, MA offices. The Senior UX Program Manager will work directly with UX Senior Leadership to compose guidelines, system and tool governance, and will lead the administrative complexity for the team, enabling researchers and designers to focus on solving customer problems. Responsibilities include defining program achievements, collaborator communications, and roadmap tracking.

Requirements

5+ years of experience as a program or project manager, specifically with focus in UX or UX Research.
3+ years of experience leading project delivery for large, cross-functional project teams.
Understanding of UX research, design, and common design processes.
Experience managing UX research operations (recruitment, tool governance, documentation, compliance, etc.)
Experience raising issues, making trade-off decisions, balancing constraints, and communicating risk.
Experience developing and managing project intake and prioritization processes.
Experience advancing new tooling, automation, or new ways of working.
Experience working in a collaborative multi-disciplinary team and working directly with designers, researchers product managers, and engineers.
Excellent communication, presentation, interpersonal skills; ability to communicate complex concepts clearly and persuasively across different audiences and varying levels of an organization.
Experience with Atlassian suite of products; Jira expertise highly preferred
Experience with UX research software; Dscout experience preferred

Nice To Haves

Bachelor’s degree or equivalent professional experience
Strong process improvement background and experience owning the operations of creative programs
Knowledge of user experience measurement and setting critical metrics
Experience with design systems and component libraries
Experience managing research libraries or repositories

Responsibilities

Partner with the Associate Director for Design and Research Operations to evolve intake, planning, and roadmap processes.
Day-to-day operations and planning for UX teams, including management of intake, backlog, retrospectives, and partnership with leaders and Team Members on prioritization.
Own UX Research operations, including participant recruitment support, scheduling, compliance, and research tool management.
Drive operational improvements by streamlining workflows and introducing scalable processes and automation.
Facilitate meetings with the team, leaders, and collaborators, ensuring clear next steps and owners are assigned, and resolving conflict as it arises.
Proactively identify risks, and mitigation plans before they become issues; adapt strategy as needed to minimize project impact
Own administrative governance for 2+ UX tools; including monitoring budget and utilization, user management, documentation or and trainings, and support for contract renewals (in partnership with procurement team).

Benefits

401k
new hire and annual equity grant
annual bonus (for C08+ positions)
medical/Rx insurance
vision insurance
dental insurance
life insurance
disability insurance
hospital indemnity
critical illness
accident insurance
parental leave
family services benefits
backup dependent care
flexible spending accounts
telemedicine
pet adoption reimbursement
employee assistance program
many discounts including 10% off pet insurance and 20% off at Chewy.com
unlimited PTO, subject to manager approval
six paid holidays per year
paid sick and family leave (in compliance with applicable state and local regulations)