Senior UX Program Manager, Retail Ads

Google•New York, NY

About The Position

At Google, we "Focus on the user and all else will follow." UX Programs & Operations drives projects by increasing communication, streamlining the UX design process, and fostering a culture of user-centered development. You will join our multi-disciplinary UX team, collaborating with Engineering and Product Management, to create industry-leading products based on user insights. As a UX Program Manager, you will combine expert project management with a passion for user experience to improve the design of products used by billions. Your role is to plan projects, define milestones, assess risks, create actionable insights, and ensure deadlines are met. You will harmonize the work of various UX disciplines and cross-functional partners to drive team objectives and create innovative experiences. The Retail Ads User Experience (UX) team includes the consumer and advertiser experiences and delivers value to Google while creating ads experiences that help users in their shopping journey. Google Ads is helping power the open internet with the best technology that connects and creates value for people, publishers, advertisers, and Google. We’re made up of multiple teams, building Google’s Advertising products including search, display, shopping, travel and video advertising, as well as analytics. Our teams create trusted experiences between people and businesses with useful ads. We help grow businesses of all sizes from small businesses, to large brands, to YouTube creators, with effective advertiser tools that deliver measurable results. We also enable Google to engage with customers at scale.

Requirements

Bachelor’s degree or equivalent practical experience.
6 years of experience in program management within design or UX organizations.
Experience with UX-related projects and UX design, user research or user-centered development tools and methodologies.

Nice To Haves

Experience with project management tools and vendor management.
Experience in partnering on cross-functional projects or teams in a changing environment.
Experience in collaborating with UX teams, and engineering and product management stakeholders to understand and address user issues faced by consumers and advertisers.
Knowledge of the product development process for technology products.
Ability to communicate with executive stakeholders with excellent communication and storytelling skills.

Responsibilities

Provide leadership and operational excellence across the advertiser and consumer retail ads User Experience (UX) teams to deliver trust building and counsel through all project interactions.
Utilize knowledge of the UX craft, methodologies or analytics to build programs across teams.
Act as a representative for UX in cross-functional collaborations with engineering and product management teams, connecting all three groups and making sure inter-dependencies are understood.
Identify team needs with regards to process, tools, documentation and asset management, driving required changes to make sure UX works efficiently.
Lead and collaborate with UX team leadership in project decision making and orchestrate delivery for multiple UX-related projects.