Senior UX Program Manager, Payments
About The Position
At Google, we follow a simple but vital premise: "Focus on the user and all else will follow." UX Programs & Operations at Google drive projects within our UX organizations by increasing communication and connection points, streamlining the UX design process, and driving a culture of user centered development. Google User Experience (UX) is made up of multi-disciplinary teams of UX Designers, Researchers, Writers, Content Strategists, Program Managers, and Engineers: we care deeply about the people who use our products. The UX team plays an integral part in gathering insights about the attitudes, emotions, and behaviors of people who use our products to inspire and inform design. We collaborate closely with each other and with engineering and product management to create industry-leading products that deliver value for the people who use them, and for Google’s businesses. As a UX Program Manager (UX Programs and Operations), you will combine expert project management skills with a passion for user experience to help your team improve the design of products that are used by billions of users. You’ll plan projects, define milestones, assess risks, create actionable insights, and ensure projects meet deadlines. You’ll harmonize the work of UX Designers, Researchers, Content Strategists, UX Engineers, and other UX disciplines, while also working closely with our Engineering and Product Manager cross-functional partners, to drive UX team objectives and create innovative experiences for our business, products, and users. As the UX Program Manager for the Consumer Payment Transactions team, you will drive operational and strategic initiatives to ensure the delivery of high-quality, user-centered experiences from concept to launch. Whether it is paying online with Autofill, using tap and pay in stores, or using the Google Pay app, the Payments team at Google is focused on making payments simple, seamless, and secure. In addition to consumer payment technologies, the Payments team also powers the money movement between Google and its consumers and businesses.
Requirements
- Bachelor’s degree or equivalent practical experience.
- 6 years of program management experience within design or UX organizations.
- Experience with UX related projects and UX design, user research, or user centered development tools and methodologies.
Nice To Haves
- 7 years of experience in program management, operations, or a related field within a technology or creative environment.
- Experience managing UX projects and working with cross-functional teams (e.g., Design, Research, Engineering, Product).
- Experience with facilitation and stakeholder management.
- Vendor management experience.
- Experience with the product development lifecycle.
Responsibilities
- Lead and partner with UX Lead in key program creation and decision-making, including requirements gathering, brief creation, resource allocation, team alignment, approval and launch processes.
- Build productive relationships and goals with critical partners in the Consumer Payment Transactions team, ensuring strategic and operational alignment are understood and planned.
- Collaborate with and support the Consumer Payment Transaction UX lead in identifying opportunities and guiding the teams to user-centered solutions planning, communicating, and delivering high impact programs, being a strategic counsel through all program interactions.
- Own, maintain and facilitate the team’s product lifecycle process, tools and documentation, driving required changes for team optimization while balancing velocity and quality thresholds.
- Provide clear, timely and accurate communication to cross-functional teams and management regarding project status, issues, and priorities.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
5,001-10,000 employees
