Technical Program Manager, Payments

Whatnot•San Francisco, CA

3d•$190,000 - $250,000

About The Position

Whatnot is the largest live shopping platform in North America and Europe to buy, sell, and discover the things you love. We’re re-defining e-commerce by blending community, shopping, and entertainment into a community just for you. As a remote co-located team, we’re inspired by innovation and anchored in our values. With hubs in the US, UK, Germany, Ireland, and Poland, we’re building the future of online marketplaces –together. From fashion, beauty, and electronics to collectibles like trading cards, comic books, and even live plants, our live auctions have something for everyone. And we’re just getting started! As one of the fastest growing marketplaces, we’re looking for bold, forward-thinking problem solvers across all functional areas. Check out the latest Whatnot updates on our news and engineering blogs and join us as we enable anyone to turn their passion into a business, and bring people together through commerce. We are looking for a strong Technical Program Manager who will work with various Engineering teams to scale our observability, reliability, and on-call capabilities to help with incident management and stability efforts. You will play a key role in enhancing Whatnot’s stability and overall execution model.

Requirements

Bachelor's degree in Engineering, Computer Science or related technical field.
Experience leading complex, multi-disciplinary, and highly visible technical and operational initiatives across the company.
Ability to thrive in ambiguous environments, identify trade-offs, and make decisions with limited information in high-pressure situations.
Proven ability to develop sound research methodologies and collect, synthesize, analyze, and interpret data.
Experienced in design, and hypothesis driven product development.
Entrepreneurial drive to achieve stretch goals in an innovative fast-paced environment.
Startup experience at a high-growth company.

Nice To Haves

Experience in the payments domain is a plus

Responsibilities

Drive the engineering roadmap, strategy and execution of critical functional initiatives.
Define requirements & technical roadmap with engineering, product, and cross functional teams to launch and unlock programs lightning speed.
Clearly communicate roadmap, progress, and insights to key teams and stakeholders.
Do whatever it takes to ensure the engineering team is operating effectively, unblock them and make sure they can move at a rapid pace.
Take ownership of any major blocker to the company’s success.
Drive strategic initiatives across the company as needed.

Benefits

Generous Holiday and Time off Policy
Health Insurance options including Medical, Dental, Vision
Work From Home Support
Home office setup allowance
Monthly allowance for cell phone and internet
Care benefits
Monthly allowance for wellness
Annual allowance towards Childcare
Lifetime benefit for family planning, such as adoption or fertility expenses
Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
Monthly allowance to dogfood the app
All Whatnauts are expected to develop a deep understanding of our product. We're passionate about building the best user experience, and all employees are expected to use Whatnot as both a buyer and a seller as part of their job (our dogfooding budget makes this fun and easy!).
Parental Leave
16 weeks of paid parental leave + one month gradual return to work company leave allowances run concurrently with country leave requirements which take precedence.