Senior UX Mixed Method Researcher (NetSec)
About The Position
Your Career At Palo Alto Networks, our mission is to protect critical infrastructure from cyberattacks. As part of our Network Security (NetSec) Platform team, you'll play a key role in shaping intuitive, scalable user experiences for complex enterprise environments. You’ll drive impact by uncovering deep user insights through both qualitative and quantitative research and by helping teams across the company leverage those insights to make confident, user-centered decisions. Your Impact As a UX Mixed-Methods Researcher, you’ll use both qualitative and quantitative approaches to untangle complex user problems across a large-scale enterprise platform. You’ll lead research that clarifies workflows, informs navigation and AI-powered experiences, and gives designers, PMs, and executives the evidence they need to make confident decisions. You’ll also help scale usability capabilities across teams and strengthen research operations so continuous discovery becomes a fully supported, repeatable practice. This is an in-person role based in our Santa Clara office, with a minimum requirement of three days per week on site.
Requirements
- 4–6+ years of UX research experience, with hands-on expertise in both qualitative and quantitative methods.
- Proven success navigating complex enterprise environments and leading research that informs product decisions.
- Strong ability to translate insights into clear, actionable guidance for a range of audiences, from designers and PMs to SVPs and cross-functional leaders.
- Experience designing research programs or toolkits that scale usability testing across non-researchers without sacrificing rigor or user empathy.
- Familiarity with research operations, including participant recruitment workflows and repository strategies that enable pattern recognition across feedback channels.
- A collaborative, thoughtful approach, comfortable operating autonomously while also mentoring and enabling others not familiar with research.
Responsibilities
- Lead research by diving into interviews, usability sessions, surveys, telemetry, and product data to uncover how real users navigate complex, high-stakes security workflows.
- Work directly with design and product, facilitating alignment sessions, translating research into clear decisions, and becoming the person teams rely on when they need user truth, clarity, and direction—fast.
- Blend qual and quant seamlessly, pairing behavioral data with human stories to create crisp, insight-driven guidance that helps teams cut through ambiguity and make confident product decisions.
- Level up the entire org’s usability muscles by building practical toolkits, running hands-on training, and jumping in alongside designers and PMs to help shape, run, and interpret fast, lightweight tests.
- Shape research infrastructure through action, improving recruiting, refining screeners, building repeatable processes, and creating ways to connect insights across studies, feedback channels, and customer conversations.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
